Skip to main content

This job has expired

PS/635/BCH - A4 - Query Team Advisor - HR & Shared Services - Human Resources

Employer
Hertfordshire Constabulary
Location
Stevenage
Salary
Competitive
Closing date
27 Sep 2020

View more

Clearance Level
SC, CTC, None / Undisclosed
Sector
Policing, Counter Terrorism
Job Type
Permanent

Job Details

Bedfordshire Police, Cambridgeshire and Hertfordshire Constabularies (BCH) are looking to recruit Query Team Advisors to join a newly-established Query Team within the HR department, supporting officers and staff across Cambridgeshire, Bedfordshire and Hertfordshire.

This is an exciting time to join BCH with the HR function embarking upon a period of transformation to better reflect the business needs of the policing service it supports. Our multi-disciplined HR team delivers to a collaboration of local forces and departments with wide ranging priorities and we are implementing an ambitious new operating model that will provide strategic oversight and support local working. Our Query Team provides a one stop shop for immediate HR queries, which are received from across the three counties mainly via an electronic system and by telephone.

Reporting to a Senior Query Advisor, the Query Advisors will be the first point of contact for officers and staff. They will independently provide expert HR guidance in response to a range of queries. Providing excellent customer service, every member of the team will actively work to resolve queries at the earliest opportunity and to provide solutions for customers.

Providing a quality HR service to our customers and optimising the use of digital technology are paramount to our vision of the new HR model. The Query Advisors will support this by delivering a customer focussed service which provides accurate and reliable information and guidance whilst actively identifying improvement opportunities.

You will be a Level 5 Associate member of the CIPD or have equivalent experience. Applicants must have experience of applying employment legislation to a broad range of HR issues, and of advising customers on a range of HR matters.

Post holders will be based in Stevenage and may occasionally be required to travel to other sites across Bedfordshire, Cambridgeshire, Hertfordshire.

In return BCH are offering a competitive salary and benefits package and a genuine opportunity to help make a real difference to your local community.

Further information on the roles can be obtained from Hayley Byrne via hayley.byrne@bedfordshire.pnn.police.uk

External applicants should ensure that their current CV is uploaded and provide a statement of no more than 500 words against the minimum entry requirements as stipulated in the role profile. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name.

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload their CV or a completed 'Staff internal role summary' form (if you do not have a current CV), which can be found in the vacancy documents below. We strongly recommend that where possible, a CV is provided to ensure that your full experience and employment history is demonstrated. Please note you will be required to provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile.

If you are successful at shortlisting, you will be required to provide evidence against the competency and values framework (CVF) and entry requirements as stipulated in the role profile.

All applications must be made through our online recruitment portal by clicking the 'Apply' button below.

All internal applicants must have successfully completed their probationary period in order to apply for this role.

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process, please contact the HR Service Centre on 01438 75(7777) or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview.

This vacancy is live to those at risk of redundancy throughout the recruitment process. Any redeployee that wishes to apply should apply through the redeployment portal and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. Redeployees will take priority over other applicants at any point during the recruitment process up until a start date is agreed. Redeployees should notify the HR Service Centre at BCHCareers@herts.pnn.police.uk and their HR advisor of their application. All applicants will be notified if this occurs

Company

Round the clock more than 3,600 police officers and police staff work hard to provide a policing service to the public of Hertfordshire, supported by more than 300 Specials.

Together we look at where we can make the most difference to improving the quality of everyone's lives, and creating a safer Hertfordshire.

In our work we put our communities first - we want to be there when victims need us the most and when criminals don't. But, most importantly, we want people to be safe and feel safe whether they are in their homes, on the streets or at work in our county.

 

Company info
Telephone
01438 757 777
Location
Police Headquarters
Stanborough Road
Welwyn Garden City
Hertfordshire
AL8 6XF
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert