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Service Desk Operative

Employer
Babcock
Location
Ruislip, Middlesex, UK
Salary
Competitive
Closing date
9 Sep 2020

View more

Clearance Level
SC, None / Undisclosed
Sector
Defence, Engineering
Job Type
Permanent

Job Details

Service Desk Operative
Ruislip
SF32100

About the role

Here at Babcock International we're looking to recruit a Service Desk Operative.

You'll be based in our call centre, taking calls from London Fire Brigade (LFB) and their drivers. You will need to log the call and arrange for someone to resolve the issue. Attention to detail is key as all data needs to be correct and up to date. We have strict deadlines in our contract with LFB Ensure excellent and consistent customer service delivery across the London Fire Brigade Vehicles and New Dimension Service contract.

• Carry out diligently, all specified administrative tasks according to Managed Service Centre procedures, for example data entry, scheduling events, processing invoices and liaising with external/internal suppliers.
• Ensure that telephone calls are dealt with promptly and efficiently, ensuring that call targets and quality targets are met.
• Ensure that new repair and maintenance jobs are progressed in line with contractual KPIs.
• Manage bookings with the Fire Stations, ensuring we support the operational requirements for across two of our contracts
• Ensure that all jobs are progressed throughout the shift in order and in line with KPIs.
• Liaise internally with departments for example workshop and mobile engineers
• Manage defects in line with contractual requirements ensuring plans of actions are submitted and escalation process is adhered to.

This position is on a shift basis 6am - 6pm, 4 on 4 off basis.

What do I need to do the role?
You'll need Call Handler experience with Word and Excel. You also need to be able to deal with high pressured calls in a professional, calm tone.

What else do I need to know?
• The successful candidate must be able to achieve the appropriate security clearance level for this role.
• Please follow the link to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants: https://www.babcockinternational.com/wp-content/uploads/2020/07/Babcock-Guidance-for-Applicants.pdf
About Babcock International
For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure and specialist training.
We're committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You'll benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.

Application Guidance
All applications should be made online. Please use a desktop PC or laptop to create your account and apply for a job. Once you've completed this you'll be able to apply to jobs from mobile devices.
If you experience difficulties please check our career website for more information. Recruitment correspondence is normally by email so please check your email account and spam folder regularly.
We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment.
If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your specific needs.

Armed Forces Covenant
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week's special paid leave to help them meet their commitments. To find out more please check our career website for more information.

Closing date: 22/09/2020

Company

For more than a century, Babcock has been trusted to deliver bespoke, highly-skilled engineering support.

Underpinned by a deep understanding of technology integration, infrastructure management, and specialist training, we help customers around the world to improve the capability, reliability and availability of their most critical assets within the key market sectors of Marine, Land, Aviation, and Nuclear.

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