The successful candidate will be working in a digital delivery team responsible for transforming NCA’s digital & technology services. As a Digital Transformation Programme Manager you will be responsible for the effective delivery of the NCA’s IT Strategy, comprising complex platforms, applications and analytics services, delivered at pace to achieve strategic outcomes, whilst maintaining and leading engagement with stakeholders across the NCA.

You will manage the iterative delivery of digital transformation programmes ensuring dependencies and obstacles are overcome. You will play a key role in developing truly collaborative working relationships taking forward the Governments vision for Digital, Data and Technology to work together as part of Operational, Technology and Change communities.

The successful candidate will need to be able to lead and motivate others to achieve high performance and will need to be comfortable working with senior stakeholders.

Job description

Key Responsibilities

Based from our hub, the successful candidate will demonstrate professionalism, flexibility, leadership, commitment to delivery of outcomes and to be user centred. This will require you to:

- Build and maintain motivated teams, making sure there is an iterative plan to work towards.

- Ensure the team collaborates, communicates and focuses on what is most important.

- Facilitate continuous improvement and apply the most appropriate agile and lean tools and techniques for their environment.

- Proactively manage dependencies, overcome obstacles and get the best value against constraints.

- Manage risks, budgets and people

- Engage with users and stakeholders through a range of channels

- Lead the team’s participation in wider governance (e.g. strategy formulation, investment planning, spend controls, service assessment, programme boards)

- Create a diverse, inclusive, supportive culture that stimulates innovation and enables high-performing teams to build and sustain high quality products.

The ideal candidate will have experience in the following:

- Agile and lean practices: Able to identify and compare the best processes or delivery methods to use.

- Able to recognise when something does not work and encourages a mindset of experimentation.

- Can adapt and reflect, is resilient and has the ability to see outside of the process.

- Able to use a blended approach depending on the context.

- Able to measure and evaluate outcomes. Able to manage and visualise outcomes.

- Maintaining delivery momentum: Able to facilitate the delivery flow of a team, managing the pace and tempo. Able to actively address internal and external risks, issues and dependencies including where ownership exists outside the team.

- Planning: Understands the environment and is able to prioritise the most important or highest value tasks. Able to use data to inform planning. Able to manage complex internal and external dependencies. Able to provide delivery confidence. Able to remove blockers or impediments that affect the plan and is able to develop a plan for difficult situations. Ensures teams plan appropriately for their own capacity.

- Team dynamics and collaboration: Able to bring people together to form a motivated team. Able to empower delivery teams. Able to help create the right environment for a team to work in. Recognises and deals with issues. Able to facilitate the best team makeup depending on the situation.

- Financial Management: Able to balance cost versus value. Able to consider the impact of user needs. Able to report on financial delivery. Able to monitor cost and budget and escalate issues.

- Lifecycle perspective: Recognises when to move from one stage of a product lifecycle to another. Ensures the team is working towards the appropriate design and service standards for the relevant phase. Able to manage the delivery products or services at different phases.

- Ensure effective change management processes are in place to agree and document changes to deliverables as agreed with stakeholders.

- Show commitment to personal development. Promote effective individual and team performance.

- Commercial Management: Able to act as the point of contact for contracted suppliers. Understands appropriate internal contacts and processes within a Government department. Understands how and when third parties should be brought into DDaT projects.

The security clearance required for this role is SC clearance. You will also be required to undertake a mandatory pre-employment substance misuse test and achieve a satisfactory result.

This role is available on a Secondment basis for up to two years.

This role is based in central London, Warrington, Bristol or Birmingham.
 

Responsibilities

To be successful in this role you will also be able to demonstrate the following behaviours from the Civil Service Competenct Framework.

Behaviours: (assessed at interview only)

• Leadership

• Changing and improving

• Making effective decisions

You will be able to demonstrate the below essential experience criteria:

- Proven experience of successfully managing a complex digital programme or projects with demonstrable ability to lead and deliver financial approvals including working with commercial and finance colleagues.

- Proven experience of stakeholder engagement and working with partners to identify and address their interests.

- Proven experience in a digital transformation leadership role.

- Agile/Scrum/Lean experience preferably supported by recognised certifications.


Essential Qualifications:

- Managing Successful Programmes (MSP) certification

As a leader in the NCA you will also:

- Lead effectively across the agency as part of a joined up senior team, role modelling the agency’s ‘One NCA’ vision as well as collaborating with external partners to integrate, coordinate and amplify the UK national response to Serious and organised crime. You will lead your teams through being flexible and open in thought and action. You will communicate with transparency, involving your team members in the agency’s transformation journey.

- You will be passionate about diversity and developing people inclusively, strengthening their ability to deliver and enable them to grow in their roles and careers. You will actively coach and engage people, building their resilience through supporting them in their roles and enabling their wellbeing.

- Be threat led and data-driven in decision making, leading and navigating your team members through ambiguity by making evidence and/or values-based decisions to prioritise strategically. You are proactive and ambitious on efficiencies, finding opportunities to remove duplication and standardising and simplifying where possible. Doing so, you will balance financial and people resources to deliver against changing priorities.

Desirable at Entry

Industry-recognised qualification:

- ITIL foundation certification

- Jira/Confluence experience

- Membership of relevant professional bodies

- Proven experience of delivering a HMT Green Book Business Case.

Additional Information

The NCA is a 24/7 organisation and working patterns must support business requirements. You may occasionally be asked to respond at short notice or outside of core hours but this it is not an essential requirement to do so.

On occasions officers may be required to travel throughout the UK and overseas.

NCA are able to offer these opportunities on a permanent, fixed term contract and secondment basis.

Qualifications

- Managing Successful Programmes (MSP) certification

Technical skills

We'll assess you against these technical skills during the selection process:

• Proven experience of successfully managing a complex digital programme or projects with demonstrable ability to lead and deliver financial approvals including working with commercial and finance colleagues.
• Proven experience of stakeholder engagement and working with partners to identify and address their interests.
• Proven experience in a digital transformation leadership role.
• Agile/Scrum/Lean experience preferably supported by recognised certifications.

Security

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check