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Customer Contact Centre Agent

Employer
College of Policing
Location
Harperley Hall
Salary
Competitive
Closing date
27 Oct 2019

View more

Clearance Level
SC, None / Undisclosed
Sector
Policing
Job Type
Permanent
About us:

Our vision is to be a world class professional body, equipping members with the skills and knowledge to prevent crime, protect the public and secure public trust. The quality of our services, the support for our members and a reputation for cutting-edge research and teaching will have a profound effect on the future development of policing in the UK and overseas for years to come.

We have four complementary functions:
  • Knowledge: developing the research and infrastructure for improving evidence of 'what works'. Over time, this will ensure policing practice and standards are based on knowledge, not custom and convention.
  • Education: supporting the development of individual members of the profession. We set educational requirements to assure the public of the quality and consistency of policing skills, and facilitate academic accreditation and recognition of our members' expertise.
  • Standards: drawing on the best available evidence of 'what works' to set standards in policing for forces and individuals, for example, through Authorised Professional Practice and peer review.
  • Building the College: developing our infrastructure so we achieve even greater efficiency and effectiveness and establish the College as an independent professional body and employer of choice.

Applications are invited for the post of Customer Contact Centre Agent.

The selected candidate will act as the first point of contact for all College members, internal and external customers, receiving, processing and resolving all volume and complex enquiries in a customer-centred and efficient, timely and comprehensive manner to promote a professional and positive image of the College and its services which puts the customer at its heart.
  • All applicants must hold:A Level 3 qualification (e.g. A-levels, NVQ level 3 in Business Administration / IT or similar) or extensive equivalent level experience in a related area
  • GCSE passes in English Language and Mathematics or equivalent qualifications


Please see job description for full details of the role.

Applications will be sifted against the 'Essential criteria' section of the job description.

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