IT Support Specialist

Modis is seeking an experienced IT Specialist to be based in the Essex area within the Automotive industry.

Responsibility:

• Learning and supporting the existing IT team (who work across locations in Essex and the Midlands (Coventry) for all elements of IT including telephony system, day to day user issues, printers, network connectivity, cabling, server room management, software installations
• Support the Test Facility with IT related issues directly relating to the Test Bed machines. Any downtime of the systems must be kept to a minimum to meet business and customer deadlines
• Ensuring that any user issues are dealt with within agreed SLA timeframes using the RemedyForce ticketing system
• Manage any major IT incidents ensuring effective communication to the affected users in a timely manner
• Delivery of IT projects on-time and with consideration for customer satisfaction
• Provide continuous feedback and updates on IT related issues (performance issues, network, user experience etc.) to the IT Department Manager
• Support any new IT activities arising from business growth and/or diversification
• Develop new, and maintain existing, IT relationships. Particularly those with the Head Office (Global Head Office) IT Team and Test Bed Support Teams. This will also include direct customer interaction and support at any location (Essex and Coventry)
• Liaise with users and internal departments to review any new opportunities for IT to assist the business
• Prepare/build laptops, load required software and prepare desk environments for users
• Oversee the door access control and CCTV systems at company locations

Key Skills:

• Comprehensive network administration experience of Windows, (and some Linux), in a Windows Active Directory based environment
• Excellent communicator who appreciates and understands the importance of customer service
• Maintain active directory/exchange user accounts /DFS Shares via FIM and AD and relevant file security permissions etc.
• Asset Management and Software license management experience
• Conduct client, server (ESX) and user support
• VMWare and Hyper-V. Basic administration knowledge of Virtual Machines
• Maintain active directory/exchange user accounts/DFS Shares via FIM and AD and relevant file security permissions etc.
• Firewall experience (Barracuda), VLAN experience and Switch Port Management
• Experience of working with the RemedyForce IT ticketing system (or similar)
• ITIL v3 Foundation
• 1st, 2nd and some 3rd line IT Support experience
• Networking knowledge inc TCP/IP, VLANs and IP Addressing
• Experience of managing Windows server operating systems (Server 2008R2 & 2012R2)
• Experience of working within an ISO27001 ISO9001 environment. (Attaining and maintaining ISO Certification).
• Server room general maintenance and cabling/patching experience including replacing/upgrading hardware
• Imaging new machines (SCCM)
• Ordering IT Hardware and handling purchase orders within budgetary guidelines
• Writing documents within a Quality Management System (QMS) environment
• Project Management experience within an IT environment or a Project Management qualification
• Clean UK/EU Driving license

If you are interested in the aforementioned role, then do submit an application.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Modis International Ltd UK is an Equal Opportunities Employer.

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