2nd Line Support Engineer

2^nd Line Support Engineer

Reference: SAL0000HK

Location: Salisbury

Duration: 6 months [initially]

EXCLUSIVE OPPORTUNITY: Sopra Steria Recruitment is currently recruiting for a 2^nd Line Support Engineer to join a large team, based on site at an important and large scale Defence sector customer.

This is an excellent opportunity to be part of a very complex and rewarding environment on an IT site that offers cutting edge technologies.

This contract is for an initial six months, with the option to extend beyond that.

The post holder will work through Sopra Steria Recruitment for Sopra Steria, a European leader in digital transformation, providing one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services.

On client's instructions, due to the urgency, nature and length of the assignment, the successful candidate must have current security clearance to a high level.

Overview

This is a fantastic opportunity for either a very experienced 1st Line Engineer Windows 7/10 experience who is seeking to move into 2nd line, or a 2nd Line Desktop Engineer who is seeking a complex and rewarding environment.

Responsibilities

Delivery of the core IT services to the client across the three core sites and beyond. This includes maintenance of IT infrastructure, technical support and management for any project related work within a managed service environment.

Where required Sopra Steria also provide support to complex and bespoke technical applications.

• First-line and Second-line software and hardware support (PC's, laptops, peripherals, printers)
• Maintain high level of communication with the users throughout the business by open communication
• Build, configure and troubleshoot desktop and laptop systems to corporate specifications
• Respond to incident requests, internal works orders and other queries assigned via the Service Management tool
• Resolve daily issues that impact the sites, teams and users
• Install, configure and maintain network printers
• Installing and supporting remote access connections
• Installation of encryption software and carrying out the challenge / response process as required
• Adding users to Active Directory software groups
• Alignment to processes for collection, assetting, cleansing and disposal of redundant hardware assets
• Conform to all secure media handling processes and policies
• Close liaison with other internal resolver groups to ensure service delivery meets customer requirements
• Maintain and update asset holdings within the relevant configuration databases
• Ensure compliance with the processes and procedures
• Carry out 'Business Rules' processes, e.g. New Starter, Leaver, etc

This role may require some work to be carried out at other sites in Hampshire & Kent, although you would be based at the Wiltshire office.

Essential skills & experience

• Minimum of 3 years Desktop experience at a second-line level in a complex IT support environment.
• Windows 7,10 and Microsoft applications, Office 2010/2013/2016, SharePoint 2010/2013/2016, Outlook 2010/2013/2016.
• Understanding of Thin Client environments.
• Knowledge of Citrix and VMWare.
• Good understanding of LAN/WAN technologies, systems management and monitoring tools.
• Experience in a customer focused environment.
• Excellent communication skills at all levels.
• Self-motivated individual.
• Level of technical awareness.

Desired

• Knowledge of Sys Track & Flexera Admin Studio.
• ITIL Foundation

Sopra Steria Recruitment is a wholly owned company within Resource Solutions Group (RSG); an experienced and well established recruitment partner with a family of recruitment companies.

Sopra Steria Recruitment is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.

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