ICT Field Support Officer

Key requirements:

• Demonstrable ability to provide and support IT and Communication equipment; hardware, software and ancillaries Proven commitment to providing exceptional customer service
• Proven ability to work unsupervised, to demanding timescales and as part of a team
• Experience of working in a user-focused ICT service delivery environment
• Experience of remaining calm and methodical in an environment of conflicting deadlines together with the ability to adapt to changing demands and conditions and handle multiple issues simultaneously
• Proven ability to administer ICT equipment, systems and applications within a large geographically distributed organisation utilising physical and mobile networks, ideally in a complex environment.
• Demonstrably good communication skills with the ability to communicate technical information in a meaningful way to a non-specialist customer base
• Proven problem solving ability
• Fully competent and experienced with Microsoft Windows and Microsoft Office applications
• ICT Security awareness, including firewalls, anti-virus, end-point control and other protection services
• Understanding of legal issues relating to ICT Dept. – Data Protection Act, Computer Misuse Act
• A full valid UK driving licence or the ability to travel around the Alliance.