Problem Manager

Problem Manager

Location: London

Duration: initial 6 months contract

Daily pay rate: £400 - £420

Clearance: please note that CTC clearance is desirable for this role, however we accept applications from candidates with SC clearance

Sanderson Government and Defence are delighted to be presented with a London based well established company who are looking for a Problem Manager to join their team for an initial 6 months contract.

Responsibilities

• Ensure Incidents and Service Requests are resolved within agreed time scales set out by the service operating level agreement.
• Manage changes through system, including reviewing impact of changes on existing services.
• Review processes across call flow looking for improvement opportunities to enhance customer service and satisfaction.
• Engage with Customers to understand their perception of Live Services and highlight areas of improvement.
• Challenge team leaders/managers where blockages or gaps in procedures are observed.
• Ensure incidents and requests are dealt with according to priority and process.
• Manage problems from initiation to completion including ensuring the correct resources are made available to resolve problem.

If you are interested to take on this exciting opportunity do not hesitate to apply for the Problem Manager role. To apply or for more information, please respond to this advert with a copy of your CV.