Asylum Operations -Decision Maker
UKVI’s vision is to be a world-leading immigration service, working for a safe and prosperous UK. We will carry out our vision through the delivery of four strategic missions: to control migration, deliver world-class customer service, safeguard the vulnerable and their host communities, and make UKVI a great place to work
You will be working in a fast-paced government department, working to tight deadlines.
All asylum decisions must be made in line with Home Office policy, guidance and with reference to relevant country information and case law.
The work that you undertake is life-changing and in order to achieve your best you will be supported, coached and mentored by an experienced team and given full training and guidance enabling you to make considered, timely and fair decisions
Following a claimant’s arrival in the UK, their case is assigned to a Decision Maker. Some of the key responsibilities in these roles include (but not limited):
• Conduct asylum face to face interviews to exacting standards, ensuring that all information necessary to make an appropriate decision is obtained within a decision-making framework (you will be required to type verbatim responses during the interview);
• Carry out case working functions in order to make decisions on asylum cases within the decision making framework;
• Produce set number of asylum decisions both weekly / monthly whilst demonstrating sensitivity, emotional resilience and understanding of the needs of vulnerable adults and children;
• Develop specialist knowledge of legislation and policy, keeping up-to-date with guidance and case law and seeking advice and escalating to senior colleagues or specialist caseworkers;
• Work positively with internal and corporate partners and stakeholders;
• Update systems accurately and within the agreed timeframes and working to strict daily & weekly workloads and target with support from Technical Specialists using Quality Assurance Team Review Outcome and appeals feedback to assist in identifying any learning and development to be fully efficient in the role;
• Complete an agreed minimum number of interviews and decisions which is monitored weekly and reviewed in line with completing, probation and regular 1-2-1 performance meetings with your line manager and Technical Specialist support;
• Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources;
• Adapt to changing priorities and managing caseload accordingly, escalating where appropriate.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
We are looking for candidates who are:
• Emotionally resilient, compassionate and able to keep composure during face to face interviews. Asylum cases and interviews can be upsetting and traumatic - helping people at a time of crisis in their lives;
• Robust at making decisions whilst maintaining professionalism and sensitivity;
• Committed to continuous improvement and thriving in an environment where performance matters;
• Flexible, adaptive and creative in solving problems and dealing with change;
• Able to effectively organise and plan their workload by producing statistical weekly reports on the number of interviews and decisions made;
• Professional and customer-focused;
• Able to think in an objective and analytical manner;
• Able to demonstrate a strong sense of ethics and honesty;
• Enjoy dealing with members of the public and external and internal stakeholders;
• Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team;
• Be able to undertake lengthy interviews which require you to type accurate and detailed accounts of the interview which will be used to make informed decisions on the case;
• Meet the high standards of conduct and behaviour that is expected of a Civil Servant.
You must hold the qualifications cited below or relevant experience in a role that required you to make complex decisions in a rules-based environment.
You will be asked if you have the below qualifications or experience, if you have either of these please ensure you select YES to BOTH QUESTIONS otherwise your application will be automatically rejected and not considered. The system is designed to accept a ‘yes’ answer to both questions even if you meet only one criteria.
If you do not hold the required qualification, you are therefore required to provide a 250 word statement detailing your previous experience and skills, specifically -
• In a role which required/s you to make complex decisions in a rules based environment.
An open day will be held at the Leeds Asylum Office (Waterside Court) on Friday 6th September where candidates can visit to gain an understanding of the role. There will presentations from numerous people within the business to explain the role further. If you wish to attend this, please email Asylumoperations.RecruitmentBAU@homeoffice.gov.uk providing your full name and date of birth before close of day Tuesday 3rd September 2019.
In order to be eligible to apply for this role you must hold the below Qualifications, which you will need to demonstrate in your application and at interview.
The MINIMUM of Two A Levels (A*-E Grade) and 5 GCSEs at Grade A*-C in both Maths and English.
Please note this can include equivalents at the same levels, for example GCSE Maths and English A*-C could be CSE Grade 1, O Levels A-C, or Standard Grades. Equivalent qualifications for the A Level requirement could include a wide range of formal or vocational training as determined by Ofqual such as some BTEC and higher level NVQ’s.
You must have already been awarded the qualification(s) and must be able to provide your certificate(s) at the interview.
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