Senior Technician (Change Coordinator)
Experience and Education:
*An undergraduate degree in Business Administration or Information Systems Management or related discipline from a nationally recognized/certified university and 3 years post related experience;
*Or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 4 years of progressive expertise in duties related to the function of the post;
*Working experience in data analytics, MS Excel pivot tables, and graphical representation of business data;
*Experience in the preparation of correspondence, proofreading material for accuracy, compiling material for publication and performing other related administrative duties;
*Proven ability to effectively communicate orally and in writing, with good communication skills.
Desirable Experience and Education:
*ITIL Foundation Certification
*Minimum of 6 years prior experience in customer relations management or service level management.
*Prior experience working in an international environment comprising both military and civilian elements
*Knowledge of NATO responsibilities and organization, including ACO and ACT.
*Assists Section Head in all aspects of Customer Relationship Management and Service Level Management activities;
*Provides administrative support during engagement with NCI Agency customers; supports the captures of customer requirements, and drafts correspondence;
*Supports the analyses of requirements, plans, designs and their associated risks, as well to recommend solutions and mitigations;
*Supports the lifecycle development and maintenance of Service Level Agreements (SLAs);
*Supports the implementation of local business standards, methods and tools;
*Collects and monitors Key Performance Indicators (KPIs) and other service quality criteria;
*Resolves support issues or recommends mitigation activities to overcome breaches of Service Levels;
*Executes the procedures for the capturing customer complaints and compliments;
*Engages in Agency service performance management, quality control, and quality of service reporting program;
*Supports Verification Audits against the Configuration Management Database and Configuration Control activities and confirms their execution are in accordance with Agency directives, processes and local procedures;
*Performs other duties as may be required.
More searches like this
- Administration / Secretarial NATO Contract £100,000 - £109,999 jobs in Belgium
- Banking NATO Contract £100,000 - £109,999 jobs in Belgium
- Biotechnology NATO Contract £100,000 - £109,999 jobs in Belgium
- Central Government NATO Contract £100,000 - £109,999 jobs in Belgium
- Consultancy NATO Contract £100,000 - £109,999 jobs in Belgium