Senior Technician
- Employer
- GLOBAL Technologies
- Location
- Mons, Belgium
- Salary
- Daily rate is negotiable
- Closing date
- 10 Sep 2019
View more
- Clearance Level
- DV, SC, NATO
- Sector
- Consultancy, Defence, Engineering, Information Technology, Public Sector
- Job Type
- Contract
You need to sign in or create an account to save a job.
LOCATION: Mons
CLIENT: NATO
DURATION: End of this year
CONTRACT: Consultant
SALARY: Negotiable daily rate
TASKS:
- Provides superior customer service and responsiveness that inspires confidence with the customer
- Applies advanced problem solving skills and experiences in problem fault resolution
- Utilizes and maintains standard operating procedures, processes and support documentation
- Establishes strong working relations with customers and team members
- Advices and assists to less experienced analysts
- Validates and assures escalation processes are monitored for SLA compliance
- Engages other Service Lines, branches, corporate groups and service desks to improve service quality and SLA delivery
- Works (possibly) on shift or extended working hours
- Deputize for higher grade staff
REQUIREMENTS:
- Vocational training at a higher level in a relevant discipline, or equivalent, or Diploma of secondary education
- Minimum 3 to 5 years’ experience in Service Desk Operations within the last ten years
- Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7 and 10, MS Office, Visio, MS Project and Internet Explorer
- Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN)
- Extensive experience in end user support in general
- Excellent communication skills
- Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload
- Extensive experience in performing user administration in MS Active Directory and Exchange
- Experience of Outlook configuration and administration and troubleshooting in an MS exchange environment
Desirable Experience and Education
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including ACO and ACT
- Knowledge of Windows Server, Windows Operating Systems, MS Office, PC
- Hardware, Networking Hardware, Networking Protocols, Desktop Troubleshooting, Telephony, Network
- Security, SCCM software deployment, SCCM remote desktop management
- ITIL Foundations
- ITIL Service Operations
- Competency in call centre tracking tools
- Prior experience supporting customers in use of application software
- Proficiency in using support software tools
- Customer service orientation and/or prior customer service training
- Strong experience with automating IT tasks and processes and procedures
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert