G4 Senior Business Support Officer

London (Central), London (Greater)
£34,971 + London Weighting £3,258
07 Aug 2019
02 Sep 2019
Clearance Level
DV, None / Undisclosed, SC
Job Type

Serious and organised crime may feel far removed from our everyday lives, but it kills more people than all other national security threats combined. The NCA sits at the heart of the UK's response. 
The NCA has a wide remit and we are looking for committed individuals to join us in a Business Support capacity, to provide vital administrative and professional expertise across all departments in the NCA. 

Main Responsibilities: 

Your responsibilities will include: 
• To manage and lead a team responsible for providing business support and governance to operations, corporate and central functions and contribute towards the achievement of the strategic objectives of the NCA 
• Manage and direct resources to ensure work is completed within agreed timescales/financial constraints and quality standards, in line with NCA policy 
• Supervise the research, development, collation, co-ordinator and dissemination of management information including policy, reports, briefings, business plans, risk registers, presentations and web communications as appropriate 
• Manage/coach and develop staff 
• Develop and maintain effective working relationships with internal and external stakeholders in order to foster collaborative working 
• Ability to work well under pressure in dynamic environments 
From your first day, you will play your part 

Individuals will also have the below experience: 
• Experience of adapting communication styles for different audiences (appropriate method of communication, different communication techniques, check others understanding) 
• Experience of adapting communication styles for different audiences (appropriate method of communication, different communication techniques, check others understanding) 

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

  • Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

  • National Insurance Number - Required for monitoring purposes only
  • Role Preference - Please highlight whether you prefer working in an Operational, Capabilities role or either.
  • Technical Skill 1 - Demonstrate an ability to make management decisions on a day to day basis which meet business needs and customer requirements
  • Technical Skill 2 - Demonstrate an ability to encourage and initiate problem solving, review continuous improvements, evaluate innovation and supervise others through change


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.


Successful candidates will be expected to have a medical.

If you wish to apply for this vacancy, you must submit your application by Midnight on 2nd September 2019. 

After submission of your personal details you will be invited to complete the Civil Service Judgement test. Do not leave completing the tests until the last minute in case you experience any access or technical issues. There may not be technical support available after business hours and after 3pm on 4th September 2019. 

While the tests should work on most operating systems and modern browsers with a good internet connection, we cannot guarantee that every combination will work. At the beginning, the test will check which browser you are using, and alert you if it is likely to be incompatible. 

It is highly recommended that you complete the online tests on a desktop computer, not a mobile phone or tablet. 

Please note that online tests associated with this vacancy are not subject to time limits. 

The closing date for the tests is Midnight on 4th September 2019. If you fail to complete the online test before the deadline your application will be withdrawn. 

Guidance for each test will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website. 

The deadline for submitting your full application form is midnight on 04 September 2019. 
Please see attached guidance for further information on online tests. 

Feedback will only be provided if you attend an interview or assessment.

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