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Knowledge Manager

Employer
Intelligent Resource
Location
Salisbury
Salary
Market Rate
Closing date
21 Aug 2019

View more

Clearance Level
None / Undisclosed
Sector
Defence, Information Technology
Job Type
Contract

EXCLUSIVE OPPORTUNITY: Sopra Steria Recruitment is currently recruiting for a Knowledge Manager to join a large team, based on site at an important and large scale Defence sector customer.

This is an excellent opportunity to be part of a very complex and rewarding environment on an IT site that offers cutting edge technologies.

This contract is for an initial six months, with the option to extend beyond that.

The post holder will work through Sopra Steria Recruitment for Sopra Steria, a European leader in digital transformation, providing one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services.

On client's instructions, due to the urgency, nature and length of the assignment, the successful candidate must have current security clearance to a high level.

Role Overview:


The Knowledge Manager will ultimately be responsible for creating and implementing a Service Knowledge Management System. Once implemented the Knowledge Manager will then ensure that it is managed and updated with new products and services when they are transitioned into service, ensuring that a common set of products is defined and adhered to.

Roles and Responsibilities:

  • Evaluate existing knowledge management structure and tools, with a view to creating and developing a plan for implementation using knowledge management strategy as direction
  • Design Service Knowledge Management System utilising existing tools and best practice, interfacing all products and artefacts identified.
  • Define an account wide knowledge management policy and process to enable all account functions to operate knowledge management efficiently.
  • Develop information management policy in line with customer policy, ensuring that all account functions are fully engaged in information management to ensure success in this area.
  • Drive continual proactive improvement and innovation for knowledge and information management, focusing on improving productivity, performance and client satisfaction, reducing cost to deliver and risk, through leveraging automation.
  • Undertake effective client engagement and stakeholder management, establishing strong working relationships.

Essential Skills:

  • Experience of developing and implementing knowledge management in a medium scale IT organisation.
  • IT services background.
  • Professional SM qualification such as ITIL with specific understanding towards a Service Knowledge Management System (outputs and interfaces).
  • Self-driven, passionate about making a difference.
  • Takes accountability and ownership for delivery.

Sopra Steria Recruitment is a wholly owned company within Resource Solutions Group (RSG); an experienced and well established recruitment partner with a family of recruitment companies.

Sopra Steria Recruitment is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.

Should you choose to contact Sopra Steria Recruitment regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.

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