The Targeted Intercept Engineering team sits within Capability Development in Technology Command. 

Capability Development’s new approach was created as part of a recent restructuring, which is: 
• Overall coordination of the agency’s investment strategy and roadmap for capability development and skills growth. 
• Deployment of hi-end capabilities in support of live operations, providing NCA with capabilities for 21st century law enforcement. 

Capability Development leads on specifying, designing, developing, delivering and supporting new technical capabilities (operational, business, back office and corporate) across the agency. 

To be successful in this role you will need to manage the NCA’s resources to design and develop applications and tools to a professional standard and to meet user requirements. You will create and maintain robust systems to process visualise and analyse intelligence. You will maintain and provide 2nd/3rd line support for these applications. 

In a team of IT professionals, the infrastructure engineer will be using their skills and expertise to: 
• Support the development, maintenance and enhancement of technical capabilities. 
• Participate in building new services on multiple platforms, maintaining core functionality and providing technical guidance for colleagues across the Unit. 
• Gather, record and document customer requirements within the agency for remote Intelligence applications and define detailed requirements including use cases, and feature specifications. 
• Manage software defects, ensuring they are tracked, investigated and corrected whether found within internal or third-party software. 
• Work collaboratively with the service support, infrastructure teams and non-technical user groups. Identify issues which will involve other teams, facilitate and support fault resolution and project handover. 
• Manage the lifecycle of own projects and those of others including design, testing, change, deployment and acceptance management. 

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***

Qualifications

The following qualifications/skills are essential to the role and proof will be required at interview: 

• Relevant degree in Engineering, Computer Science, Physics or Mathematics or equivalent relevant experience. 
• A good working understanding of network principles 


Failure to provide evidence at interview may result in your application not progressing to the next 

Technical skills

We'll assess you against these technical skills during the selection process:

• National Insurance Number - Required for monitoring purposes only
• Cisco network infrastructure - dealing with support, maintenance and upgrades
• Microsoft MSCP 2nd and 3rd line support and Oracle database administrator
• Windows and network infrastructure - dealing with support, maintenance and upgrades.

Benefits Pensions

Civil Service pension schemes may be available for successful candidates.

Benefits

All officers in the NCA are members of the UK Civil Service. You will be eligible for: 
• Civil Service pension scheme 
• 26 days annual leave rising to 31 on completion of 5 years continuous service 
• Training and development opportunities 
• Cycle2work scheme 

We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer. 

We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period). 

Allowances

Roles based in London will also receive an additional London Weighting of £3,258. 

Recruitment and Retention Allowance 
Infrastructure Engineer posts attract an RRA set as a one off additional payment of £3,800 pa for 2019/20. 

The RRA is an enhancement to the role and is reviewed annually. 

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Medical

Successful candidates will be expected to have a medical.