The Operational Capability and Development and Targeted Intercept Engineering teams sit within Capability Development in Technology Command. 

Capability Development’s new approach was created as part of a recent restructuring, which is: 
• Overall coordination of the agency’s investment strategy and roadmap for capability development and skills growth. 
• Deployment of hi-end capabilities in support of live operations, providing NCA with capabilities for 21st century law enforcement. 

Capability Development leads on specifying, designing, developing, delivering and supporting new technical capabilities (operational, business, back office and corporate) across the agency. 

To be successful in this role you will need to assist in the 2nd line support of technical systems to a professional standard and to meet user requirements. You will provide assistance in maintaining and upgrading technical systems in line with technical projects and aid the support of technical networks and infrastructure. 

In a team of IT professionals, the infrastructure engineer will be using their skills and expertise to: 
• Support the development, maintenance and enhancement of technical capabilities. 
• Participate in building new services on multiple platforms, maintaining core functionality and providing technical guidance for colleagues across the Unit. 
• Install, upgrade and support technical hardware, operating systems, software and peripherals. 
• Provide support of incidents, problems and configuration and change processes which affect the infrastructure. 
• Conduct application support – to include investigation and analysis of application issues, replicate issues on test systems and investigate databases and/or code to identify faults and produce/test proposed solutions. 
• Provide technical advice and guidance to colleagues on software tools and applications. 

You will be able to demonstrate the technical criteria set out below: 
• Cisco network infrastructure - dealing with support, maintenance and upgrades 
• Windows infrastructure – dealing with support, maintenance and upgrades. 
• Networking infrastructure – dealing with support, maintenance and upgrades. 

The following criteria is essential for the role: 

• In-depth understanding of IT languages, web technologies and software packages. 
 

Technical skills

We'll assess you against these technical skills during the selection process:

• National Insurance Number - Required for monitoring purposes only
• Cisco network infrastructure - dealing with support, maintenance and upgrades
• Windows infrastructure – dealing with support, maintenance and upgrades.
• Networking infrastructure – dealing with support, maintenance and upgrades.
• In-depth understanding of IT languages, web technologies and software packages.

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years.***