Service Desk Analyst
- Employer
- GE Aviation
- Location
- Cheltenham, United Kingdom
- Salary
- Competitive
- Closing date
- 25 Jul 2019
View more
- Clearance Level
- SC, None / Undisclosed
- Sector
- Aerospace
- Job Type
- Permanent
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Cheltenham, United Kingdom
Business:
Business:
- GE Aviation
- Digital Technology
- Reporting to the Senior Manager for Risk & Compliance, this customer facing role is responsible for supporting end users with IT incidents and requests. This includes operational and administrative tasks under L1 and L1.5 services and processes. The role will work closely with L2 and L3 technical teams to deliver Incident, Request, Problem and Change management for the technology environments under Regulatory Solutions for GE Aviation.
- Daily operational ownership of the IT service Desk
- Daily collaboration with L2 and L3 teams
- Daily customer focused delivery of IT L1 and L1.5 type services
- Adhere to best practice L1 and Service Desk standards. Deliver against best practice L1 and L1.5 models, adherence to compliance and standards always
- Follow and improve Service Desk Knowledge Articles and SoP's
- Execute administrative processes to help provide IT services for end users
- Present & visible at Cheltenham site
- Support site IT leadership with IT administration duties and service management
- Customer service experience. Know what delights end users
- Some exposure to Service Desk systems and processes
- Experience communicating to a wide range of customers with varying IT skill sets and knowledge
- ITILv3 aware
- Must be willing to work out of Cheltenham, UK site
- UK National. Willing to go through relevant clearance levels (up to SC)
- Tenacious, have a natural ability to want to tackle any problem
- Customer focused - natural ability to empathize. Be a strong listener
- Desire to go above and beyond to delight the customer
- Familiarity with general IT, have a desire to learn Active Directory and other new technologies & processes quickly
- Desire to work across a diverse environment of IT employees and customers
- Desire to learn quickly and grow through the technology organization #LI-AR1
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