Facilities Team Operative - Property (51 Week/Part-time Opportunity)

13 Jul 2019
31 Jul 2019
Clearance Level
None / Undisclosed
Job Type
The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.
The Bank of England is a diverse organisation. Each of its 4000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.
Department Overview
The Facilities Team form part of the Services Group within Property, Procurement and Security Division.

The team consists of 12 staff who have responsibility for the smooth operation of the reception, switchboard and facilities helpdesk in our two London offices. The team report to the Team Leader who, in turn, reports to the Deputy Facilities Team Manager. The team work closely with other areas within the division, therefore providing a good opportunity to get a breadth of knowledge across the area.

Job description
The Facilities Team require a part time person for a 51 week fixed term contract working Monday-Wednesday.

You will be required to undertake a range of duties covering the reception, switchboard and facilities helpdesk.

You will be required to work a varied shift rota between 07:45-17:30 Monday-Wednesday across the two London receptions. Due to the nature of the role not all flexible working options can be accommodated.

The main responsibilities of the role are to:

  • Assist customers with reporting problems, faults and hazardsRecord help desk jobs in Concept (our call logging system) ensuring they are categorized and assigned correctly
  • Confirm room bookings ensuring the appropriate room set ups and equipment are booked
  • Greet visitors to the Bank, check ID, issue visitor passes and liaise with the host
  • Route a variety of switchboard calls from members of the public and internal staff to the correct person/department
  • Take reservations for conference call bookings
  • Process locker requests/returns
  • Carry out a range of administration tasks on a daily/weekly/monthly basis
  • You will be expected to deal with all calls and visitors in a calm, customer focused and professional manner in their role as the first point of contact to the Bank's external customers.
  • You will be expected to carry out regular testing at the Bank's contingency site as part of the business continuity plans.

Role Requirements
Minimum Essential Criteria

  • Excellent customer service skills including being able to respond sensitively and confidently to customer requests from all levels within the organisation
  • Clear and bright telephone manner
  • Excellent interpersonal skills, warm, professional and confident manner
  • High level of accuracy and attention to detail
  • The ability to multi-task and perform well under pressure
  • The ability to think on your feet combined with practical problem solving
  • Good organisational skills and the ability to prioritise effectively
  • Able to work equally well within a team or independently
  • Positive attitude
  • Adaptable and comfortable working within a changing environment
  • Excellent IT skills and the ability to learn new IT systems quickly are essential as the jobholder will be required to use a varied range of software
  • Clear and precise written and oral communication skills
Training will be provided on all the software packages used by the team

Desirable Criteria

  • Experience of Concept call logging system
  • Reception and/or switchboard operator experience

We anonymise applications so hiring managers will not be able to see your personal information, your original CV or any coverign letters when reviewing your submission. Please complete work history and the application form questions as requested because incomplete submissions will not be reviewed.

The closing date for applications is 31 July 2019.

Please apply online, ensuring that you answer the application questions, complete the work history and submit your CV.

As a unique institution, we have a reward package which sets us apart from other organisations. It includes a competitive salary , but also a much wider offering, including a defined benefit pension and comprehensive flexible benefits. We also offer a working environment which fully supports individuals through flexible working, wellbeing initiatives including an on-site medical and dental unit.

This specific role offers a base salary of £24,225 (pro-rated for the 51 week duration /part-time hours)
The total package also includes:

  • A non-contributory, career average pension
  • A discretionary performance award based on a current award poo
  • A 7% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits
  • 25 days annual leave with option to buy up to 13 additional days through flexible benefits
  • Private medical insurance and income protection insurance

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