IT Release & Deployment Manager for NATO

IT Release & Deployment Manager

LOCATION: Mons, Belgium

CLIENT: NATO

DURATION: End of this year with possible extensions

CONTRACT: Consultant

SALARY: Negotiable daily rate

CLEARANCE: NATO Secret

STARTING DATE: September 2019

TASKS:

• Orchestrate IT Releases across organizational entities, Service Lines and other relevant actors ensuring that the Release Management Process/Directive is followed to the letter;
• Provide support to the Service Delivery Managers on how to coordinate and communicate software releases and to the System Managers on how to plan the releases according to the given process or procedure;
• Ensure that the Release and Deployment processes are in place, updated and fit for purpose, ensuring that the relevant metrics are in place and contribute tomeasurement and reporting on satisfactory service performance;
• Enforce process and standards, and work to improve the process;
• Collect data related to the relevant KPIs to contribute to satisfactory Service performance;
• Develop and validate the deployment approach for services, which include defining the approach for managing business readiness, service cutover, golive support structure, training, escalation process and testing activities that are to be conducted as part of each Release deployment;
• Assure there is a solid link with other Service Transition processes, such as IT Change Management, Service Asset and Configuration Management;
• Assure there is a solid link with Service Lines, Service Operation and CSUs/sites for the release and deployment of all deployment packages for services, systems, software and hardware;
• Planning for Early Life Support;
• Provide guidance on Service Outage plans and communication with the Service Delivery Managers;
• Review the Release and Deployment plans and ensure they adhere to standards;
• Participate in the Change Advisory Board to review and approve changes across the organization, along with IT Change Managers;

REQUIREMENTS:

• A Master of Science (MSc) degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content and 2 years post related experience;
• Or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject with 4 years post relatedexperience;
• Or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post;
• Practical experience in the usage of Service Management tools;
• Sound knowledge of Service Design, Service Transition and Service Operation processes and principles according to ITILv3;
• Experience with ITIL release, deployment, change and configuration management best practices;
• Experience leading meetings and committees;
• Knowledge of Quality Management principles;
• Experience in the operation of Change Advisory Boards (CAB).