End User Device Build Engineer

End User Device Build Engineer

Location: East Kilbride, Glasgow

Clearance: SC or DV clearance

Rate: Up to £270pd (outside IR35)

Start: Immediately

End: Dec 2018 (with possibility of extension)

Job Description

We are looking for an End User Computing Build Engineer to carry out new builds of desktop PCs, laptops, printers and peripherals to quality standards and procedures, and investigating and resolving common technical issues.

Responsibilities

• Build to order, EUC devices to quality standards, adhering to end to end processes
• Installation and upgrade of equipment covering desktops, laptops, peripherals and OS builds
• Work with the technical team to maintain the patch status
• Ensure configuration management is maintained
• Apply asset management as part of the deployment process
• Ensure delivery of EUC devices out to customer sites to an agreed schedule
• Amend processes and training materials as required
• Provision second line support, for the EUC devices, as required
• Resolution of incident and problems interacting with the Service Desk
• Collaborative working with other teams where required
• Adopt and adapt to continuous improvement requirements during Partner delivery

Preferred Experience and Qualifications

• Experience of imaging desktops and laptops (Linux OS would be an advantage)
• Experience of hardware and peripherals installation and related troubleshooting
• Experience of the ITIL Service Management framework
• Experience of an IT Service Management (ITSM) tool
• Exposure working within Government
• Previous experience of a Laptop or PC roll out would be a distinct advantage