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Senior IT Support Engineer

Employer
Roke Manor Research Ltd
Location
Gloucester, Gloucestershire
Salary
Competitive
Closing date
29 Jul 2019

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What will your role look like?

Working within a fast paced, proactive and reactive environment specialising in general 2nd line IT Support, including PC commissioning, decommissioning and support across multiple sites. Potentially working in Windows and Linux environments. The role includes telephoning, emailing and visiting users to support them.

Other duties will include:

  • PC and server commissioning and decommissioning
  • PC and thin client hardware support
  • Software installation and support, including patching
  • Troubleshooting to 1st and 2nd line level
  • On-site and phone support
  • Network troubleshooting

What would we like from you?

  • At least 5 years’ experience in a similar role
  • Formal IT qualifications preferred
  • Previous demonstrable work within an IT support environment is essential.
  • Troubleshooting and problem solving skills
  • PC support knowledge
  • Experience of supporting Windows 7 and 10 is preferred
  • Experience of supporting Linux an advantage
  • You must be able to lift PC equipment and be flexible enough to access under desk space for cabling connections
  • Git, Python, Jira and shell scripting knowledge would be advantageous
  • Experience supporting development environments in C/C++/Python using systems such as vagrant, ansible/terraform, Jenkins/GitLab CI and VMWare/Virtualbox would be desirable

Why should you work with us?

We offer you a competitive salary and benefits package including:

  • A generous relocation allowance to help you settle into the local area and your new role.
  • A substantial performance related bonus scheme, which we accompany with a clearly defined and fair review process.
  • Company funded private medical insurance, for you and your family, in addition to a contributory pension that will allow you to effectively save for the future.
  • Employee Assistance Program
  • A whole host of flexible benefits to include travel insurance and dental care.

Security: 

Due to the nature of this position, candidates must already hold current Developed Vetted Clearance. As a result, candidates should ideally be a British Citizen, however you can hold another nationality and have resided in the UK for the last 10 years.

We are committed to a policy of Equal Opportunity, Diversity and Inclusion. Our working environment is friendly, creative and inclusive. We can accommodate flexible working arrangements, and support a diverse work-force and those with additional needs.

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