Service Delivery Manager

The candidate will require Security Clearance which has been used in the last 12 months.

Responsibilities of the role will include

* Daily engagement with the support desk supplier ensuring there are no urgent second line support action required and that the service is running well
* Maintain existing services to agreed SLAs
* Management of multiple suppliers to ensure delivery to agreed SLAs
* Ensure that the service operation process are aligned
* Ensure the non/technical requirements of new capabilities are aligned to the Resilience Direct
* Lead on continuous service improvement for the portfolio
* Lead on stakeholder engagement for Resilience Direct, to ensure the services continue meet the business requirements
* Work with the head of team, business and project manager to ensure overall service strategy meets the continuing business needs and changing technology requirements


LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.