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SIAM Lead

Employer
Fuel Recruitment
Location
Liverpool, Merseyside
Salary
£400 per day
Closing date
18 Jul 2019

View more

Clearance Level
SC
Sector
Public Sector
Job Type
Contract

ITSM / SIAM Lead – Liverpool – 6 Month Contract - £400 per day

  • Define and detail all SIAM functional processes and knowledge article production
  • Ensuring that all knowledge items are made accessible to those who need them in an efficient and effective manner
  • Planning and managing support for knowledge management tools and processes
  • Acting as an adviser to business and IT personnel on knowledge management matters, including SIAM and service delivery ITIL best practice.
  • Identifying, controlling and storing any information deemed to be pertinent to the services provided that is not available by other means
  • Assist with the design of a SIAM transition strategy moving from ITSM ITIL to an intelligent client led SIAM function.
  • Leads investigative work into problems and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements. Can absorb large amounts of conflicting information and use it to produce solutions.
  • Setting direction and providing a framework through which improvement objectives can be delivered
  • Has an in-depth Understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge in project or programme activities. Designing the CSI register and associated activities
  • Ability to produce roadmaps and vision statements. Can focus on outcomes rather than solutions and activities.
  • Defining and creating reports on progress
  • Perform all reasonable ITSM supportive requests from the Head of Service
  • Provide update report on a weekly basis or as agreed with the Head of Service

Our client is seeking an experienced SIAM Lead for a 6 Month contract in the Public Sector for a Government Sector organisation.

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