Service Analyst Salisbury

Job title:   Service Analyst

Location:  Salisbury

Salary: To £26K Dependant on Experience

Role Overview

This is a fantastic opportunity for a Service Analyst to work on one of our largest client sites in a beautiful location.  Interesting and varied work as part of a friendly team, you are a vital part of the Company as you take ownership of changes and problems, update incident records, review changes and manage resource scheduling.  This is a large and well established IT site with excellent career progression. 

Please note, the successful candidate must be eligible for and willing to undergo a security clearance process.

Responsibilities

• Manage and take ownership of all changes/problems/incidents.
• Investigate problems and update the incident records
• Analyse changes/problems/incidents to determine any trends or apparent problems
• Identify any areas of difficulty or areas for improvement providing a quality service to the customer.
• Review the processes and make recommendations for improvements.
• Liaise with client and team to co-ordinate Change building, testing and implementation.
• Manage all changes/problems/incidents and escalate any issues to Problem/Change manager.
• Assist the Head of Portfolio Delivery in arranging and co-ordinating the monthly resource scheduling meeting / attend meetings and management of resource scheduling and liaising with architects and project managers.

Essential skills & experience

• Knowledge of ITIL service management processes and practices.
• Incident Management, Problem Management and Change Management processes.
• ITIL foundation.
• Experience and knowledge of MS Office packages (at intermediate/advanced level)
• Experience of working on a helpdesk in an IT environment.
• Computer Sciences Certificate or equivalent.
• Microsoft MCP qualified or equivalent.

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Desired

• Experience with service level agreements.
• Good working knowledge of the latest developments and future strategy for their area and an awareness of its application within past and present engagements.
• Good working knowledge and experience of service management tools, techniques and methods.
• Experience of working as a Service Analyst on small to medium service management environments.

About us

Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. Sopra Steria is trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges.

Sopra Steria has been a key provider of specialist systems and services to the Ministry of Defence (MOD) for over 30 years. Independence, broad capability and knowledgeable people with a reputation for operational and commercial flexibility have secured our position as one of the MOD’s top ten ICT suppliers

Sopra Steria is committed to establishing and maintaining a working environment which is free from discrimination and which values all employees as individuals. All employees and prospective employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour.

Find out more

Visit the Sopra Steria website and Sopra Steria LinkedIn company page.