Applications Desktop Engineer Gloucestershire

Job title:   Desktop Engineer – Application Packaging 

Salary: To £45K 

Location:  Gloucestershire 

Role overview  

We are expanding the Application Packaging team on this large IT site and have a new opportunity for an experienced and multi-skilled Desktop Engineer to work within a team providing Application Packaging, Image Management and Deployment.  We are looking for people who are skilled in the requirements capture, analysis, development, management and maintenance of a predominantly Wintel client desktop service. It is essential that you are capable of obtaining and maintaining government security clearance for this fast paced role.

 Key responsibilities 

• Repackaging of application installation routines from COTS and bespoke source installation media.

• Management of base OS images and build sequences.

• Configuration of applications / OS images within the client delivery infrastructure.

• Definition and configuration of Application / OS lockdown policies and relaxations.

• Unit test application installations and OS deployments within a locked down environment.

• Baseline and release documentation for engineered components within the team’s area of responsibility.

• Management of client / application deployment infrastructure.

• Provide a 3rd / 4th line incident and problem escalation for applications and operating systems deployed to the live environment.

• Provide engineering expertise and consultancy for current and future proposed components.

Essential Experience: 

• Exp of Windows registry and file system.

• A thorough administrator level understanding of Windows 7 onwards and Server 2008 onwards.

• Knowledge and practical experience of application packaging methodologies and toolsets (MSI, App-V, etc).

• Active directory administration (specifically in the area of group policy management).

• Image creation and deployment, e.g. MDT, creation of WIM’s, task sequences, etc.

• Windows scripting languages, ideally PowerShell.

• Systems management, using Microsoft SCCM as the deployment infrastructure.

• Strong communication, troubleshooting and analytical skills.

• Strong customer service skills, focused upon meeting customer needs.

• Complex service delivery experience, preferably in a Multi-Vendor environment.

• Knowledge and experience with ITSM/ITIL V3 Reference model.

• The role requires HMG security clearance. Current  HMG security clearance preferable 

Desirable skills 

• Support / maintenance of supporting Desktop platform infrastructure.

• Experience in management of non Wintel desktop platforms, e.g. Mobile, Mac.