IT Service Desk Analyst Portsmouth
- Employer
- Sopra Steria Ltd
- Location
- Portsmouth, Hampshire
- Salary
- To £26000
- Closing date
- 18 Jul 2019
View more
- Clearance Level
- SC, None / Undisclosed
- Sector
- Information Technology
- Job Type
- Permanent
Job title: IT Service Desk Analyst / 1st Line
Location: Portsmouth
Salary: To £26K Dependant on Experience
Role Overview
This is a large and complex, secure IT site that can offer you career growth, challenges, a friendly team and the opportunity to work on the most rewarding area in IT. Joining the Service Desk Team and resolving 1st line incidents, you should have similar previous experience and be comfortable with Windows 7/10 and MS Office 2010 applications.
Please note, the successful candidate must be eligible for and willing to undergo a security clearance process.
Responsibilities
- Accurately log and record call details
- High level of contact with users throughout the business by open communication
- Use scripts, personal skills and knowledge to resolve incidents at 1st line
- Assign calls to the correct resolver groups
- Feedback to users relating to service
- Create and maintain user based FAQ's and known errors, log and assist in the maintenance of known error database
- Installation of software at user level
Essential skills & experience
- Experience in an IT customer focused environment
- Ability to diagnose faults and resolve calls first line
- Service Desk experience in a complex IT support environment
- Experience with Windows 7/10, MS Office 2010 applications to include Outlook support
- Full UK Driving License
About us
Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. Sopra Steria is trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges.
Sopra Steria has been a key provider of specialist systems and services to the Ministry of Defence (MOD) for over 30 years. Independence, broad capability and knowledgeable people with a reputation for operational and commercial flexibility have secured our position as one of the MOD’s top ten ICT suppliers
Sopra Steria is committed to establishing and maintaining a working environment which is free from discrimination and which values all employees as individuals. All employees and prospective employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour.
Find out more
Visit the Sopra Steria website and Sopra Steria LinkedIn company page.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert