First Line IT Support (French/English bilingual)

Location
Brussels (BE)
Salary
Contract rates negotiable
Posted
07 Jun 2019
Closes
05 Jul 2019
Ref
JG/776
Clearance Level
NATO, SC
Job Type
Contract

Clearance required: SC/NS

Duties Role:
*Answering Service Desk phone calls;
*Creating incident and service tickets in ticketing tool;
*Provide 1 st level support to users;

Skills knowledge experience:
*Spoken English & French
* broad IT knowledge from a Service Desk point of view
* MS workstation side products 
*Mobile workstations and communication means knowledge;
*Broad IT knowledge
* Knowledge of Service Management software (BMC Remedy) 

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