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IT Change and Configuration Manager

Employer
GLOBAL Technologies
Location
Mons, Belgium
Salary
Daily rate is negotiable
Closing date
3 Jul 2019

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Clearance Level
DV, SC, NATO
Sector
Consultancy, Defence, Information Technology
Job Type
Contract

LOCATION: Mons

CLIENT: NATO

DURATION: End of this year

CONTRACT: Consultant

SALARY: Negotiable daily rate

TASKS:

  • Establish and improve the IT Change and Configuration Management processes, procedures, artefacts and tools in accordance to Service Line, Agency and NATO standards
  • Establish and improve the NSII IT Configuration Baselines in accordance to Service Line, Agency and NATO standards
  • Establish and improve the Configuration and Change Management Plan and its related artefacts
  • Establish and improve the NSII Configuration Items in the Agency Configuration Management Database (CMDB)
  • Establish and improve the IT Product Baseline and IT Service Baseline and to maintain them in the Agency CMDB
  • Perform Configuration Item Identification, Configuration Control Configuration Status Accounting, and periodic and ad-hoc Configuration Audits
  • The Senior IT Configuration and Change Manager (SCCM) is the process owner of the
  • NSII IT Change and Configuration Management and ensures that it is followed in accordance with the IT Change and Configuration Management Plan
  • Create and manage Change Requests including Options and Impact assessments
  • Presents the Change Requests to the corresponding Management Boards and is responsible to monitor and control the Implementation and verification of the outcome
  • Ensure that the IT Change and Configuration Management Key Performance Indicators (KPIs) are consistently met and act proactively to prevent exceptions
  • Create NSII IT Change and Configuration Management Training materials and perform recurring Training to the NSII Project Managers, Engineers, Service Delivery Manager and Operations Manager
  • Create and maintain NSII IT Change and Configuration Management related reports and/or presentations to the NSII Service Area Owner, Service Line Chief, Agency Senior Management and/or external Agency stakeholder
  • Liaise on all IT Change and Configuration Management related matter with internal Agency stakeholders and external NATO bodies, Nations, and Industry
  • Deputize for higher grade staff, if required
  • Performs other duties as may be required

REQUIREMENTS:

  • A Master of Science (MSc) degree at a nationally recognized/certified University preferably in Computer Science or Engineering or related discipline with at least 5 years post related experience, with focus on Database design and implementation or Software Engineering
  • Or a Bachelor of Science (BSc) degree at a nationally recognized/certified University preferably in Computer Science or Engineering or related subject with at least 7 years post related experience with focus on Database design and implementation or Software Engineering
  • Or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with at least 10 years’ experience and the demonstration of particular abilities or experience of relevance to this post, or with a military experience in a related subject
  • Extensive experience as IT Change and Configuration Manager in medium to large size orgnizations, managing critical infrastructure IT Product and Service Baselines
  • 2-3 years on the job experience as IT Change and Configuration Manager for complex IT Products and IT Services with > 10.000 Configuration Items (e.g. large Data Centre, IT Infrastructure, car/ train/ plane industry)
  • Experience with BMC Remedy ITSM 9.1 (essential requirement)
  • Working experience with Configuration Management Tools (CMDBs)
  • Experience in working with IT Change and Configuration Management Key Performance Indicators (KPIs)
  • Expert knowledge in IT Configuration Management
  • Expert knowledge in CMDB design and implementation
  • Working experience in preparing training materials and delivering the training

Desirable Experience and Education:

  • Recognised/ certified IT Change and/or Configuration Management related training and/or qualification Certificate
  • Knowledge and application of the Allied Configuration Management Publications (NATO ACMPs)
  • Knowledge and application of Configuration Management in accordance with the ISO/IEC 12207:2008, ISO 1007, and/or MILHDBK-61 Standards
  • Prior experience of working in an international environment comprising both military and civilian elements

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