IT Change and Configuration Manager
- Employer
- GLOBAL Technologies
- Location
- Mons, Belgium
- Salary
- Daily rate is negotiable
- Closing date
- 3 Jul 2019
View more
- Clearance Level
- DV, SC, NATO
- Sector
- Consultancy, Defence, Information Technology
- Job Type
- Contract
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LOCATION: Mons
CLIENT: NATO
DURATION: End of this year
CONTRACT: Consultant
SALARY: Negotiable daily rate
TASKS:
- Establish and improve the IT Change and Configuration Management processes, procedures, artefacts and tools in accordance to Service Line, Agency and NATO standards
- Establish and improve the NSII IT Configuration Baselines in accordance to Service Line, Agency and NATO standards
- Establish and improve the Configuration and Change Management Plan and its related artefacts
- Establish and improve the NSII Configuration Items in the Agency Configuration Management Database (CMDB)
- Establish and improve the IT Product Baseline and IT Service Baseline and to maintain them in the Agency CMDB
- Perform Configuration Item Identification, Configuration Control Configuration Status Accounting, and periodic and ad-hoc Configuration Audits
- The Senior IT Configuration and Change Manager (SCCM) is the process owner of the
- NSII IT Change and Configuration Management and ensures that it is followed in accordance with the IT Change and Configuration Management Plan
- Create and manage Change Requests including Options and Impact assessments
- Presents the Change Requests to the corresponding Management Boards and is responsible to monitor and control the Implementation and verification of the outcome
- Ensure that the IT Change and Configuration Management Key Performance Indicators (KPIs) are consistently met and act proactively to prevent exceptions
- Create NSII IT Change and Configuration Management Training materials and perform recurring Training to the NSII Project Managers, Engineers, Service Delivery Manager and Operations Manager
- Create and maintain NSII IT Change and Configuration Management related reports and/or presentations to the NSII Service Area Owner, Service Line Chief, Agency Senior Management and/or external Agency stakeholder
- Liaise on all IT Change and Configuration Management related matter with internal Agency stakeholders and external NATO bodies, Nations, and Industry
- Deputize for higher grade staff, if required
- Performs other duties as may be required
REQUIREMENTS:
- A Master of Science (MSc) degree at a nationally recognized/certified University preferably in Computer Science or Engineering or related discipline with at least 5 years post related experience, with focus on Database design and implementation or Software Engineering
- Or a Bachelor of Science (BSc) degree at a nationally recognized/certified University preferably in Computer Science or Engineering or related subject with at least 7 years post related experience with focus on Database design and implementation or Software Engineering
- Or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with at least 10 years’ experience and the demonstration of particular abilities or experience of relevance to this post, or with a military experience in a related subject
- Extensive experience as IT Change and Configuration Manager in medium to large size orgnizations, managing critical infrastructure IT Product and Service Baselines
- 2-3 years on the job experience as IT Change and Configuration Manager for complex IT Products and IT Services with > 10.000 Configuration Items (e.g. large Data Centre, IT Infrastructure, car/ train/ plane industry)
- Experience with BMC Remedy ITSM 9.1 (essential requirement)
- Working experience with Configuration Management Tools (CMDBs)
- Experience in working with IT Change and Configuration Management Key Performance Indicators (KPIs)
- Expert knowledge in IT Configuration Management
- Expert knowledge in CMDB design and implementation
- Working experience in preparing training materials and delivering the training
Desirable Experience and Education:
- Recognised/ certified IT Change and/or Configuration Management related training and/or qualification Certificate
- Knowledge and application of the Allied Configuration Management Publications (NATO ACMPs)
- Knowledge and application of Configuration Management in accordance with the ISO/IEC 12207:2008, ISO 1007, and/or MILHDBK-61 Standards
- Prior experience of working in an international environment comprising both military and civilian elements
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