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Service Delivery Manager - MES

Employer
Airbus
Location
Stevenage
Salary
35000.0 - 45000.0 GBP per year
Closing date
2 Jul 2019

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Clearance Level
DBS
Sector
Defence, Engineering, Manufacturing
Job Type
Permanent
Airbus Group

Are you passionate about MES? Looking for a challenging and fun project that will make a UK wide difference? Interested in space and satellites? Interested in deploying a MES tool to, initially, 50 users and then beyond? Interested in utilising or learning Apriso knowledge? Then this is the role for you!

This role will suit someone who has Service Delivery Management experience and MES experience, although we use Apriso Delmia, we are happy to consider any other MES tools like:

??? SAP ME (SAP)

??? Solumina (iBaset)

??? SIMATIC (Siemens)

??? Aegis Factory Logix

??? Katana MRP

Airbus Defence and Space is implementing a seamless End- to-End (from design to manufacturing engineering to production) IT/IS solution for high efficiency in our Space and satellite domain, enabling Factory 4.0 and the Digital Twin ??? for this the Manufacturing Execution System (MES) ???DELMIA Apriso??? is key

This role will require travel in Europe As a Service Delivery Manager Manufacturing Execution System (MES) and solution specialist, you will make ???digitalization??? happen right on the shop floor of our satellite production lines and be at the forefront of industry 4.0 like few others in the company.

In this role, you will join the domain ???Production BRM (Business Relationship Management) & Space??? within the Information Management organization and work as part of the team Space Systems. The domain is highly international and you will work among colleagues from UK, France, Germany and Spain.

In this team you will act as a the Service Delivery Manager for all day to day topics related to the MES system Apriso for the colleagues on the local shop floors in the United Kingdom. You will act as a trusted advisor to the engineers and production colleagues using the system and make sure the system is working as expected including changes and developments.

You will shape the future implementation of the MES system with your expertise of the APRISO system and your ability to understand the needs of our business on the respective shop floor as you interact with them on a day to day basis and know their needs by hear. You ensure a smooth run of the system and a world-class service delivery for your colleagues assembling the product.

??? MES Service Delivery Manager in UK for all shopfloors where the Apriso Delmia solution is deployed

??? Central ???focal point??? for all topics related to Apriso for the local key user community in England: Follow-up incidents, new requirements, ensure performance, support end- user testing for good practices, ???.

??? Ensuring the smooth run of the MES systems, service level agreements are met and high user satisfaction with the local service is given, including pro-active anticipation of issues and quick fixes

??? Taking care that local shopfloor business requirements are well captured, estimated (time, cost), understood and that the technical solution within the overall MES system, including the local instances fit the actual needs in the best way possible (quality)

??? Drive and foster the Go-Live of new MES versions on the local instance (Master data/Global Settings/Users profiles/Access rights/Workstations/Workcenters/UoM???)

??? Ensure Deliveries / New deployments / Integration testing on local instances (Acceptance and production).

??? Lead and facilitate all operational actions on local environment.

??? Ensure maintenance of the environments to comply with the Core model defined for all MES systems deployments.

??? Maintain communication with MES services in all countries to maintain a common strategy and common processes in close collaboration with the overall Service Owner

??? Prepare and secure upgrades.

??? Guarantee flow monitoring / data consistency between local MES and external tools (DELMIA DM, TibCo/SAP, ORTEMS).

??? As well, other MES or Production tools could enter to your responsibility

??? Knowledge, experience and expertise in MES systems, APRISO would be ideal

??? Experience in IT/IS service management and ability to lead and organize IT/IS support activities

??? Analytical skills with capabilities for problems solving, debugging, etc. Technical background is expected

??? Team player with strong change and expectation management skills and the ability to work in an agile environment close with key business stakeholders

??? Profound communication and interpersonal skills with strong customer focus

You will gain an in-depth understanding of the workings on a shopfloor / in production, SAP in Manufacturing / Engineering, what tool is doing what and how the tools are interfacing and 3D Engineering and scheduling.

You will be trained to a level of knowledge in Dassault 3DExperience, Ortems, Delmia, SAP MM/PP

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can???t promise to give you exactly what you want, but we do promise not to judge you for asking.

We value the strength that diverse perspectives bring to our business, so if you require any reasonable adjustments to fully participate in the recruitment process please discuss this with the recruiter who contacts you

The successful candidate will be subject to security clearance in order to undertake related work in accordance with business needs.

??In return we can offer a competitive salary with annual profit share; an ever growing list of company benefits and strong career development options across our transnational, market leading company.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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