IT Operations Specialist

MCR Global
The Hague
16 May 2019
26 May 2019
Clearance Level
Job Type

The company

MCR is the trusted leader in integrated programme management solutions. We have long provided solutions across the defence community and have an enviable reputation of delivery. For more information about MCR, LLC career opportunities, please visit

Do you have previous MSSG IT Ops Specialist 6 experience? Are you looking to play a meaningful role in a creative environment? If so, we are searching for someone like you to join our team of experts supporting NATO.


The Opportunity

We are actively seeking a highly personable and technically astute MSSG IT Ops Specialist 6. The ideal person for this role will have experience supporting troubleshooting involved in the development leading to the automated IT service operation in addition to other duties within NATO, the MoD, civil service, the wider armed forces or a defence organisation. You will be responsible for various tasks related to technical support. This work is located in The Hague, Netherlands and will suit those either already living there or willing to work within that location unencumbered. Sound like a great fit?

The Role

Your daily role responsibilities will be as follows:

Troubleshooting involved in the development leading to the automated IT service operation. Take appropriate and effective action where possible to trouble shoot hardware and/or software related problems occurring in the fielded FAS baselines, and where necessary request assistance of counterparts in other NCIA branches or in sister support agencies for solving system related problems Organise/Administer user help requests. Requests must be logged, solved and forwarded to the 2nd level support. The elapsed time in order to handle the requests must be monitored and priorities must be recommended to the system manager as necessary Provide Technical Assistance. Replying to incoming requests for technical assistance from both NATO and National users on the site. The requests can cover software, data communications system and network configuration:

  • licensing issues, and documentation System Administration) Operation and Maintenance for the FAS domain.

This includes but not be limited to:

  • configuring and maintaining the network of new and legacy servers

  • installing the FAS baselines and related components

  • managing system back-ups. Install and Configure operating system and application software on operational FAS computers

Required Qualifications

Passionate about this opportunity? Here are the basic qualifications we are looking for with deep understanding and experience:

  • Hands-on experience with administration of FAS Systems, JChat, JOCWatch, and INTEL-FS mainly

  • Hands-on experience with support of FAS Systems deployed in NATO Secret Network and Mission Secret

  • Hands on experience with server-side scripting Network environment

  • Hands on experience with administration of WEB Services

  • Hands on experience with administration and maintenance of Virtualisation technologies

  • Experience in testing of software applications

  • Database administration of any of the following:

  • Microsoft SQL Server

  • Oracle Databaseo POSTGRESQL RDBMS

  • Hands on experience with the configuration and system administration of UNIX and Windows operating systems

  • Data communications experience including TCP/IP

  • Fluency in English: 3232 (Listening, speaking, reading and writing). The work both oral and written in the post and in the Headquarter as a whole is conducted in English.

  • Ability to obtain and maintain a NATO Secret Security Clearance


  • Knowledge and experience with the configuration and administration of the Sun Solaris operating system

  • Knowledge and experience with the configuration and administration of the HP-UX operating system

Equal Opportunity Employer

MCR, LLC is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you are passionate about a future at MCR and wish to learn more about current opportunities, please visit