Support Administrator with Sharepoint - NATO
- Employer
- GLOBAL Technologies
- Location
- Brussels (BE)
- Salary
- Negotiable
- Closing date
- 13 Jun 2019
View more
- Clearance Level
- DV, SC, CTC, NATO
- Sector
- Administration / Secretarial, Information Technology
- Job Type
- Contract
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Agency Task Tracking and Support Administrator
LOCATION: Brussels, Belgium
CLIENT: NATO
SALARY: Negotiable daily rate
WORK HOURS: Monday to Friday, normal working hours
CLEARANCE: NATO SECRET
STARTING DATE: July 2019
TASKS:
- Tasker Tracker Enterprise (TTE): (70%)
- Responsible for the Task Support tool day-to-day administration of the applic ation, use and maintenance of the tasking processes
- Act as the Subject Matte r Expert (SME) for task coordination processes, promoting the use throughout the Agency providing guidance and direction on system functionality, exploitation and process development for specific requests
- Develop the day-to-day evolution/maintenance of the Tasker Tracker Enterprise (TTE) training materials and processes
- Execute Directorate’s or personal training for TTE users
- Provide advice and support to Directorates for screening, editing, releasing and issuing taskers
- Coordinate and maintain the authorized users’ permission lists (contributors, drafters or issuers), centralize requests for TTE access
- Act as the first Point of Contact and liaise with the Technical Administrator(s)/IT Service Line for urgent and routine issues e.g:
- For incidents and service requests raised by TTE users
- Communicate and coordinate IT-related issues
- Maintain incident ownership from initial report from TTE users to resolution
- Facilitate resolution of interface problems with TTE users
- Enforce TTE, staffing process and standards
- Work to improve the process and communicate the changes
- Coordinate and implement activities to support TTE Action Officers (Directors’ Executive Officers (EXOs)/Administrators)
- Monitor, control and maintain the TTE User Group Support Portal (SharePoint Site)
- Represent Executive Management, attend the daily EXOs Coordination Meeting (EXCOM) and act as the Executive Management TTE Action Officer
- Ensure proper release, dissemination and tracking of the General Manager (GM) or Chief of Staff (COS) taskers and finalise/close taskers after GM or COS signature and the registry distribution
- Routine Orders: (15 %)
- Act as primary point of contact for the weekly Routine Orders coordination, provide initial quality assessment of information, staff screening and prepare final products for COS signature.
- Unit IKM Representative :(10%)
- Represent Executive Management at the Information Knowledge Management (IKM) monthly Working Group and act as Unit Officer.
- Initiate actions to be executed within EM.
- Ensure policies and best practices are disseminated and implemented within EM
- Ensure the Executive Management portal web page is maintained and up-to-date.
- Perform other duties as assigned :(5%)
- Act as back up of the Senior Assistant
- Executive Coordinator
- Assist Head ECO and deputize if necessary.
REQUIREMENTS:
- Vocational Training in a relevant discipline or equivalent formal qualifications and experience.
- In-depth experience of a busy senior management environment where production of high quality products in demanding timelines is essential.
- At least 3 years’ experience in responsible jobs, ability to take initiative and a flexible approach in a demanding environment, and to provide analysis and advice to staff and senior management.
- Skills in use of office automation packages, particularly Microsoft applications and experience in designing and maintaining an established web page or web portal (SharePoint)
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