Service Catalogue Manager

LOCATION: Brussels

CLIENT: NATO

DURATION: End of this year

CONTRACT: Consultant

SALARY: Negotiable daily rate

TASKS:

• Contribute to the development and enhancement of the NCI Agency Service Portfolio and Service Catalogue
• Liaise with service owners and service delivery managers to support the development of Service Descriptions and Service Models (service relationships/dependencies)
• Ensure that the Service Catalog is maintained to be accurate, complete, up-to-date and aligned with the Agency’s service portfolio
• Support the capturing, collection and collation of service cost data to facilitate the calculation of service rates for the service catalogue. Ensure cost data is reliable, standardized and kept up-to date
• Aid in the development of executive reports and provide data analysis on service cost data
• Support the implementation and (organization wide) dissemination of the Service Oriented Business Model
• Educate and inform staff on the purpose, benefits, impacts and application of the Service Oriented Business Model
• Lead the activities to establish, control and manage the Agency-wide processes for the Service Catalogue Management, including development/enhancement of NCI Agency directives, Process Description Execution Document (PDED) and supporting Standard Operating Procedures (SOP)

REQUIREMENTS:

• Good knowledge of ITIL and more specifically Service Strategy
• ITIL V2 or V3 Service Management qualification required
• Good understanding of Service Level Agreements (SLA)
• Good understanding of true life cycle cost calculation of ICT services
• Cost calculation concepts, principles and methods