Service Desk Analyst
- Employer
- LA International
- Location
- Norwich
- Salary
- Up to £12.86 per hour
- Closing date
- 31 May 2019
View more
- Clearance Level
- BPSS
- Sector
- Information Technology
- Job Type
- Contract
You need to sign in or create an account to save a job.
The Service Desk Analyst role will include:
* Being part of the Service Desk Team
* Incident Management
* Remote technical support of a wide range of hardware and software technologies.
* Service request fulfilment
* Service Asset and Configuration Management
* 1st level support of Business Systems
* Knowledge Management
* Problem Management
* Provision of excellent customer service
* Achievement of Service Level Agreement and KPIs
* Project and operational support, as and when required.
* Active contribution to the Continual Service Improvement Plan
Candidates will need to have prior experience working within a Service Desk environment providing first line support to Windows, MS Office and Bespoke applications. You will have excellent written and verbal communication skills, strong attention to detail and a familiarity with one or more call logging systems.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.
* Being part of the Service Desk Team
* Incident Management
* Remote technical support of a wide range of hardware and software technologies.
* Service request fulfilment
* Service Asset and Configuration Management
* 1st level support of Business Systems
* Knowledge Management
* Problem Management
* Provision of excellent customer service
* Achievement of Service Level Agreement and KPIs
* Project and operational support, as and when required.
* Active contribution to the Continual Service Improvement Plan
Candidates will need to have prior experience working within a Service Desk environment providing first line support to Windows, MS Office and Bespoke applications. You will have excellent written and verbal communication skills, strong attention to detail and a familiarity with one or more call logging systems.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert