Technician (Comms Operations and Maintenance)

Technician (Comms Operations and Maintenance)

LOCATION: Northwood, UK

CLIENT: NATO

DURATION: 3 months with extensions

CONTRACT: Consultant

SALARY: Negotiable daily rate

CLEARANCE: NATO Secret

STARTING DATE: End of June 2019

TASKS:

• Under the direction of Head, Service Operation Branch, but largely on own initiative, the incumbent will perform the following duties:
• Provides level 1 support of end-user ICT assets in accordance with Agency processes and procedures
• Records work in Service Management systems, records cause of failure, updates configuration control records and asset management records
• Liaises with other sections within the CSU in order to fulfil the level 1 support of end-user ICT assets
• Keeps Incident Manager appraised of any unexpected developments, including reasons why a particular incident cannot be resolved and forecast for resolution; -
• Conducts equipment testing to and from the supply line, documents serviceability status, initiates Technical Assessment Reports in accordance with extant AD/SOI/SOPs
• Contributes to the implementation of the Branch's continual service improvement procedures and contributes to the NCI Agency continual service improvement process
• Works with limited supervision
• Coordinates and conducts work to meet quality targets
• Investigates and resolves technical issues in a systematic approach
• Maintains sound knowledge on implemented technologies
• Advises his/her superiors and recommends technical solutions
• Conducts delivery of ICT equipment to end-users
• Perform other duties within the NCI Agency’s area of business as may be required

REQUIREMENTS:

• Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification;
• At least 5 years recent practical experience within a CIS Service Operations environment;
• At least 3 years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems;
• At least 2 years recent experience in PC Hardware Systems, with a good understanding of Intel x64 bit systems configuration and performance monitoring;
• Good working knowledge of TCP/IP Protocols and Standards;
• Experience with Office Automation Solutions (printer, scanner, fax, voice, productivity packages).

DESIRABLES:

• Knowledge of policy, procedures, and organisation of NATO CIS;
• Working knowledge of ITIL processes and procedures;
• Experience in working in a Service desk environment;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation;
• Formal qualification in PC hardware repair and configuration;
• Formal training in local area network.