Roke imagines a more secure world. A world where technology protects, rather than exposes. A world where expert engineers, consultants, and business support staff collaborate to protect what matters most to our clients. We are now seeking an experienced Senior IT Support Technician to join us in working to support our engineering teams as they deliver groundbreaking projects within the fields of autonomy, connectivity, data analytics and cyber.

What will your role look like?

Working within a fast paced, proactive and reactive environment specialising in general 1st line IT Support, including PC commissioning, decommissioning and support across a 400+ onsite and remote user network.

The role includes telephoning, emailing and visiting users to support them as well as shared help- desk duties as required.

Other duties will include:

• PC commissioning and decommissioning
• PC hardware support
• Software installation and support
• Troubleshooting to 1st line level
• Help desk and phone support
• Network port patching

What would we like from you?

At least 2 years’ experience in a similar role

• Formal IT qualifications preferred
• Previous demonstrable work within an IT support environment is essential.
• Troubleshooting and problem-solving skills
• PC support knowledge
• Experience of supporting Windows 7 is essential
• Experience of supporting Windows 10 is preferred
• You must be able to lift PC equipment and be flexible enough to access under desk space for cabling connections.

Why should you work with us?

We offer you a competitive salary and benefits package including:

• A generous relocation allowance to help you settle into the local area and your new role.
• A substantial performance related bonus scheme, which we accompany with a clearly defined and fair review process.
• Company funded private medical insurance, for you and your family, in addition to a contributory pension that will allow you to effectively save for the future.
• Employee Assistance Program
• A whole host of flexible benefits to include childcare vouchers, travel insurance, and dental care.

Security: 

Due to the nature of this position, candidates must be willing and eligible to achieve HMG SC and DV clearance. As a result, candidates should ideally be a British Citizen however you can hold another nationality and have resided in the UK for the last 10 years.

We are committed to a policy of Equal Opportunity, Diversity, and Inclusion. Our working environment is friendly, creative and inclusive. We can accommodate flexible working arrangements, and support a diverse work-force and those with additional needs.