Casework Advisor

Bristol, London
£26,536 + London Weighting Allowance £3,258
09 Apr 2019
23 Apr 2019
Clearance Level
DV, None / Undisclosed, SC
Job Type

As a Casework Advisor, you will be an integral part of a busy HR complex casework team, working closely with the rest of the team. 

Key Responsibilities: 

•Provide HR advice and guidance to line managers on a wide range of people issues, including absence management (including long term sick cases) performance management, and resolving workplace disputes. 
•Research, draft, develop, collate, co-ordinate and disseminate management information, policies, reports and briefings, on long term sick cases and Ill Health Retirements. 
•Maintain case logs, ensuring the quality, secure handling and dissemination of data/information, maintaining confidentiality, sensitivity and a duty of care in line with NCA policy. 
•Provide efficient support to Senior Management through the provision of committee, secretarial, project, planning and programme support with effective prioritisation of competing demands. 
•Build good working relationships with both internal and external partners. 

All NCA officers must hold SC Enhanced upon entry as a minimum. 

You will be required to give evidence of the following criteria during the application process: 

Behaviour Criteria 
• Communicating & Influencing 
• Changing and Improving 
• Delivering at pace 

Technical Criteria 
•Excellent interpersonal skills and customer service skills. 
•Ability to draft reports and briefings. 
•Good technology skills including proficiency in Microsoft Word and Excel. 
•Personal resilience and the ability to manage challenging situations in a sensitive yet professional manner. 
•Ability to manage changing priorities in a fast paced environment meeting specific deadlines. 
•Good problem solving skills that demonstrates the ability to interpret and analyse data. 

Essential Skills 
•Proven current experience of operating in a busy HR environment. 
•Working knowledge of current employment legislation (including the Equality Act 2010 and Data Protection Act/GDPR 2018) and HR best practice. 
•Good understanding of information management.

Technical skills

We'll assess you against these technical skills during the selection process:

  • National Insurance Number - Required for monitoring purposes only


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check

Security Check and Role Requirements 

To be considered for this vacancy, you will need to successfully complete SC clearance before commencing the role and for specified roles DV clearance within the first 12 months as part of your probation period. 

You will also be required to undertake a mandatory pre-employment substance misuse test and achieve a satisfactory result. 

To meet National Security Vetting requirements you will need to have resided in the UK for at a minimum 3 out of the past 5 years for SC clearance and a minimum of 7 out of 10 years for DV clearance. You will still be considered if you were posted abroad as part of your service with the HMG or armed forces or a UK government role during this period. 

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