Infrastructure Engineer (Cloud)

The Senior Infrastructure Engineer (Cloud) is responsible for the delivery and maintenance of the Microsoft Windows Servers and Desktop based Operating Systems and associated applications across all Cloud / Hybrid Cloud Desktop services within the scope of the clients Desktop Service contract; resolving incidents, building new components, cloud services and implementing changes as directed by the Technical Engineering Team leads or project managers as applicable.

Role Responsibilities:

•             Liaise with external agencies to resolve issues with 3rd party Domains where our client is                                       responsible for the Wintel Support

•             Building Microsoft Windows based Servers using the Microsoft suite of deployment tools

•             Building and maintaining Cloud, Hybrid Cloud and on premise infrastructures

•             Managing / monitoring of Cloud based boundary protection products

•             Recommend improvements to existing on premise and cloud based infrastructures

•             Update and administration of any changes to Configuration Items (CI)

•             Document procedures and review/update on a bi-annual basis as necessary or upon direction from                        Team Leaders

•             Carry out preventative maintenance and monitoring using Customer provided tools

•             Work in a disciplined and structured manner in accordance with ITIL V3 based service management                       processes

•             Attend client facing meetings when required

•             Ability to develop and maintain customer and third party relationships

•             Ensure the Team leads are aware of any issues within the scope of the environments that are supported                by our client

•             Proactive problem management

•             Manage all customer issues through the proper escalation channels

Skills

Essential:

•             Vocational/Diploma/Associate Degree (technical field) or relevant demonstrable experience with a                           Minimum of 3 years’ experience as a Wintel support engineer

•             Must be able to demonstrate an understanding of current Microsoft Window Server Operating system,                  including but not limited to Window Server 2016 & 2012 R2,

•             Must possess a detailed understanding of User Management in Microsoft Windows environments

•             Be knowledgeable of Microsoft Hyper-V and associated technologies

•             Be knowledgeable of Virtual Desktop Infrastructure (VDI) deployment and management

•             An understanding of PowerShell scripting

•             Familiarity with the Microsoft System Centre suite of products, including but not limited to SCCM,                          SCOM, SCVMM

•             A Familiarity with Microsoft Office 365 Enterprise tenants / multi-tenant environments

•             Have  a good working knowledge of Microsoft Active Directory (AD) and AD group policy management

•             A practical understanding of Microsoft Active Directory Federation Services (ADFS)

•             Experience of cloud technologies, specifically Microsoft Azure and Amazon Web Services (AWS)

•             Knowledge and experience of cloud based virtual networking and network security products (virtual                        switches, routers and firewalls)

•             Strong communication, troubleshooting and analytical skills.

•             Strong customer service skills, focused upon meeting customer needs.

•             Complex service delivery experience, preferably in a Multi-Vendor environment.

•             Knowledge and experience with ITSM/ITIL V3 Reference model.

•             UK Passport holder.

•             The role requires HMG security clearance.

Desirable:

•             Knowledge and experience of Pull-Print enterprise topology and deployments

•             Knowledge of PowerShell Desired State Configuration (DSC)

•             Building and deploying SCCM packages

•             An understanding of Enterprise Endpoint Security products such as AV, Application & Device control                      and Bitlocker

•             An understanding of Microsoft SQL server administration

•             A working knowledge of the management / fault rectification of recent versions of Microsoft SharePoint

•             Knowledge of Microsoft Azure Stack

•             Knowledge of physical Network security products such as McAfee Web Gateway, Data Loss Prevention                (DLP), Advance Threat Detection (ATD), firewall appliances, Denial of Service (DoS) products &                            procedures, Network Intrusion Prevention Systems (NIPS) and Network Intrusion Detection (NID)