ITIL Change Analyst (DV Clearance Required)

Role: ITIL CHANGE ANALYST

Rate: HIGHLY COMPETITIVE

Length : 6-12 Months

Headcount: 2

CONDITIONS: DV Clearance is required for this position

*** Please be aware that DV Clearance is required for this position prior to contract commencement. We highly recommend that you research this level of clearance before applying to avoid any disappointment ***

Role Profile:

We are looking for a motivated individual with good communication skills and a familiarity with ITIL to join the Change Management Team.

The team are responsible for overseeing all changes that are made to the live environments.

As a Change Manager you will work with Change owners, Projects and key stakeholders across the support community in order to ensure that the Risk and Service Impact has been correctly understood and mitigated before changes are approved for implementation.

As an ambassador of the ITIL based Change Management Process you will encourage best practice, ensure continual service improvement, and enable working integration with other service management and project management discipline.

Responsibilities:

• Reviewing and validating all changes to ensure that they have been categorised correctly, contain a sufficient level of information and have included the correct set of stakeholders for approval
• Ensuring that the impact5 of changes has been clearly identified and is understood
• Reviewing all changes to ensure that the correct level of approval has been received prior to implementation
• Giving briefs on the details of changes due to occur
• Preparing and publishing the Forward Schedule of Change
• Providing advice and guidance to stakeholders on the Change Process
• Leasing with Service Delivery Managers to agree downtime with the business
• Performing Incident Mapping session and Post Implementation Reviews (PIRs) to capture lessons learnt

Qualification & Experience

• Previous experience of Change Management in a large organisation
• ITIL
• DV Clearance

CONDITIONS: DV Clearance is required for this position

*** Please be aware that DV Clearance is required for this position prior to contract commencement. We highly recommend that you research this level of clearance before applying to avoid any disappointment ***

Interested?

Then please apply immediately with your most recent copy of your CV, ensuring dates of past work history is correct and up-to-date. Capita TRACS welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita TRACS is a trading name of Capita Resourcing Ltd. Services offered is those of an Employment Agency and Employment Business. Applicants will be required to register with us.