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3rd Line Infrastructure Support Analyst

Employer
Sanderson Government & Defence
Location
Salisbury
Salary
£37500 - £45000 per annum
Closing date
9 Apr 2019

View more

Clearance Level
DV
Sector
Defence
Job Type
Permanent

3rd Line Infrastructure Support Analyst

*Please note, the successful candidate must be eligible for and willing to undergo a DV security clearance process if they do not currently hold DV clearance. Please research this clearance to avoid any disappointment*

Role Overview

You will be part of a very complex and rewarding environment working for a Defence client that offers innovative technologies. The third line team have experience that covers hardware and software support for an established and secure client. Now expanding the team, we are seeking previous third line experience to include SCCM Administration, Scripting and RCA within a complex environment.

Responsibilities

  • Provide integration reports on new software and hardware entering the estate
  • Package and distribute software components to the Enterprise using Microsoft SCCM
  • Support of the corporate environment
  • Administration of support queues - Incident and workload management
  • Progress incidents and problems to their conclusion
  • Report anomalies and escalate issues to Team Leader
  • Provide third-line support to site teams and projects
  • Writing, reviewing and maintaining processes and procedures
  • Suggest improvements and innovations (CSI&I) that could assist introduce efficiencies into the environment
  • Work with business and security frameworks (ITIL, JSP, IMM

Essential Skills & Experience

  • SCCM Administration - Software distribution, OS deployment and monthly Patches
  • Scripting - PowerShell, VBS etc.
  • Software integration and compatibility testing
  • In depth knowledge of : Group policy, and client end points
  • Operating system build and delivery mechanisms
  • Good RCA within a complex environment
  • Good software packaging knowledge.
  • Able to effectively troubleshoot application packages

Desirable

  • Application sequencing
  • Citrix
  • Application virtualisation - APP-V, MED-V
  • Endpoint device control
  • Secure remote access
  • ITIL v3

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