Defence Operations Manager
- Employer
- Net Consulting Ltd
- Location
- Corsham, Wiltshire
- Salary
- Competitive plus Benefits
- Closing date
- 15 Mar 2019
View more
- Clearance Level
- DV, SC
- Sector
- Defence, Information Technology
- Job Type
- Permanent
Job Details
Defence Operations Manager
Net Consulting Ltd
Net Consulting is currently looking for a Defence Operations Manager based in Corsham with some
travel to the Cardiff Head office. We are a leading IT consultancy specialising in Cyber Security,
Performance Management (Network & Application) and Managed Services.
Key accountabilities
The Main responsibilities of the role will include but not limited to the following:
- Reviewing performance against SLS (Service Level Standards)
- Operational Oversight of Technical Delivery Engineers
- Act as Level 1 escalation point for technical delivery issues
- Ensure Technical Delivery Work Package Outputs are documented in line with MOD Requirements
- Ensure Team are recording their time into Remedy & HubPlanner
- Chair delivery meetings (CAB’s, Management Meetings, Design Working Group etc)
- Review technical operations such as performance, capacity, and configuration.
- Identify opportunities to improve service delivery and add more value to customers
- Identify opportunities to improve the efficiency of service delivery
- Work together with the SDM to apply operations governance best practices particularly with regard to Change Management.
- Mentor technical staff & new joiners
- Support SDM to build a long-term strategic relationship with the customer
Responsibilities and duties
Work with operational delivery teams to:
- Ensure smooth implementations of changes (delivery of implementation tasks to schedule and plan)
- Ensure low failure rate during Implementation of Change
- Reduce risk of incidents caused by Changes
- Reduce testing time and cycle
- Reduce requested downtimes
- Ensure better scheduling and usage of internal resources
- Generate documentation & knowledge base articles
Provide General Operational assistance, including:
- Support and Maintenance of Customer Change Management Calendars
- Manage remedial actions resulting from technical & SLA (Service Level Agreement) reviews
- Ensuring progression of Important tasks
- Provide support to relevant groups during time of Customer Escalation
- Contribute to NCL Reporting
Person specification
- Previous Operational Management experience within the Defence Sector
- Confident, articulate, very good presentation skills to senior stakeholders
- High standard of professionalism, integrity and confidentiality
- Experience in managing and working against SLS/SLA’s
- Must hold or be prepared to undertake and achieve security clearances
Working environment and Benefits
The role is primarily based in the Corsham, with some UK travel required to attend customer and supplier meetings.
Benefits
- 25 days holiday per annum (pro rata, excluding Bank Holidays)
- Benefit options (Contributory pension scheme, Private Medical Insurance, Life Assurance, Health & Wellbeing)
- Brilliant opportunities to take on more responsibility and long-term career prospects
To be considered for this exciting role please send an up to date CV to careers@netconsulting.co.uk, highlighting your relevant experience and knowledge.
Company
Net Consulting is an IT Services company offering Specialised Consultancy and Managed Services for the Public and Private sectors
We have built a solid track record of delivering benefit-driven capabilities in Defence and use this deep industry knowledge to help organisations in the enterprise space detect, understand and respond effectively to cyber incidents.
Our expert consultants deliver services to optimise your business network and apps, detect cyber threats, and respond to incidents before they cause harm. Combining all of our expertise, we offer managed services that deliver the resources, capabilities and support required to keep pace with change.
- Website
- http://www.netconsulting.co.uk/
- Telephone
- 02920972020
- Location
-
4C Greenmeadow Springs Business Park
Village Way
Cardiff
Cardiff
Cf15 7NE
United Kingdom
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