Shared Service Centre 1st Line Analyst
Location: Lakeside, Portsmouth
Permanent, Full Time

About the role
Here at Babcock we are looking to recruit a 1st Line Analyst to provide 1st point of contact / 1st line support for end users of the Babcock shared HR, Finance and Procurement platform (SAP) with a focus on performance against SLA.
SSC Analysts will provide direct support to end user over the phone and by email and triage calls to each functional support team using a ticketing system (BMC Remedy).

Babcock International Group is a FTSE 250 business and is the UK's leading engineering support services organisation. We also offer a supportive work environment where innovation is at the heart of what we do.

What do I need to do the role?
You'll need to have experience of working in a Contact Centre/Service Desk environment and experience in working within environments governed by service levels.

Would also like you to have experience in all or some of these areas:

• Act as the first point of contact for HR, Finance and Procurement queries
• Provide a first point of contact function that provides a consistent telephone response time, operates within agreed service levels and provides an excellent level of customer service
• Accurately record details of the cases being reported within the ticketing system
• Use available knowledge repositories to provide first point of contact support and advice
• Use the ticketing system to triage calls to HR, Finance and Procurement specialists
• Ensure that all cases are being handled are completed within agreed timescales and updates are provided to customers when requested or required

What else do I need to know?

• The successful candidate must be able to achieve the appropriate security clearance level for this role.

About Babcock International
For more than a century, Babcock has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure, and specialist training.

We are committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You will benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.

Closing Date: 22nd February 2019