Service Manager, Cabinet Office (GDS), up to £480/day

The Government Digital Service are seeking a Service Manager to join them at 10 Whitechapel High Street, London.

Team: Cabinet Office|GDS OPERATIONS|GDS EU EXIT

Initial contracts will run for 6 months and offer a rate up to £480/day.

IR35 STATUS: Outside IR35. This engagement has been assessed by the public body as Outside IR35 legislation.

DEADLINE FOR SUBMISSIONS: 15/02/2019 at 14:00

This role requires Active SC (Security Check) clearance. Applicants require active SC clearance or the willingness to go through clearance before starting on site. Candidates with current clearance will be preferred.

Main Responsibilities include:

• Lead by example both in how you conduct yourself and in providing design excellence identifying and promoting good practice.
• Lead discussions at a senior departmental level and successfully negotiate legislative change to accommodate new services
• Design service level agreements for new cross governmental services
• Work with other specialists to, design and create organisational and financial structures that support service delivery of new services
• Represent government design at external conferences
• Play an active part in the design community’s recruitment and selection process
• Analyse failure within services and identify root causes for that failure
• Find opportunities for cost reduction and improvement within an existing service
• Understand user needs and identify where separate interactions with government should act as one service that meet that need
• Arrange these separate interactions into rational user journeys within that service
• Look for commonalities in activities across services where products could be made
• Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based
• Create and rapidly iterate service prototypes
• Identify and design new cross government service patterns and standards
• Collaborating on designs with GDS developers
• Put forward cases for designs with GDS product managers
• Welcome the constructive criticism of their work and be able to constructively review the work of others
• Explain design decisions and be able to represent a service at a service assessment
• Engage the whole multidisciplinary team with the design process
• Run and lead on GDS Design Workshops

Personal Skills/Experience:

• Have a design related degree, or relevant industry experience
• Experience of sketching and prototyping on paper and in HTML
• Demonstrable experience of explaining design ideas and concepts in a way that other people understand
• Demonstrable experience of how to interpret user research
• Demonstrable experience on how form and function work together
• Experience of removing complexity from services
• Experience writing for user interfaces
• Experience of assessing a service
• Demonstrable knowledge of how the internet works
• Experience of leading design workshops
• Experience of working in a fast paced agile environment
• Experience in line management, helping colleagues with their career development and coaching more junior designers
• Experience of negotiating important design decisions successfully with senior partners
• The ability to work autonomously away from their team

Candidate Eligibility

Candidates must be eligible to work in the UK, this role will not offer Visa sponsorship. Tier 2 – General visas are cannot be accepted.

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