User Researcher

USER RESEARCHER, MINISTRY OF DEFENCE, UP TO £400/DAY

Role / Reference: User Researcher / DOS8906

Client: Ministry of Defence

Assignment Location: London based, however there will be a requirement to travel nationally.

Rate: £400/day

Contract Length: 120 days

Application Process: This role is released through the UK Governments Digital Outcomes and Services (DOS) framework. If you are selected to go to the next stage you must be willing to complete an application form detailing how your skills and experience meet each of the Essential Skills and Experience in the bulleted list below.

Deadline for submissions: 19/02/2019 at 12:00

Security Clearance Required: You must already hold SC (Security Check) Clearance on day one of contract.

Required Start Date: 11/03/2019

Working Arrangements: A typical working day is 9am - 5pm (however working outside of these hours may be required due to business/project need. The role is based in London but there may be travel involved to other regions of the country. Travel expenses outside the base locations will be covered.

Role Summary
Discovery and alpha into end to end digital services which allows users to submit a Subject Access Request, understand what information MOD holds, how it is being used, and request changes in that data and how it is used; a centralised register for authorised users to record an Information Asset.
Discovery and alpha into digital services which allows users to submit a Subject Access Request, understand what information MOD holds, how it is being used, and request changes in that data and how it is used; a centralised register for authorised users to record an Information Asset. The role is required to; identify and engage users (including assisted digital users); develop and exploit user stories, work closely with the project team to iterate and test prototypes with users and delivery organisations feeding into iterations through alpha product development cycles, ensure compliance with Digital Service Standard. Knowledge transfer to MOD Staff.

Essential Skills & Experience

• Experience of agile working alongside a developer and technical architect using centered design practices to ensure user stories and user  research are at the heart of product design
• Proven ability to design services to meet valid user needs including planning, designing and conducting usability testing of prototypes
• Experience of mapping user journeys
• Excellent written and verbal communication including strong negotiation skills and the ability to influence external partners,  suppliers and stakeholders
• Experience creating and delivering workshops
• Experience using analytics, research and insights to make improvements that meet user needs
• Experience delivering outputs in line with Government Digital Service Standard and assessment process
• Ability to Identify users and potential users of specific, niche services in the public domain (particularly those similar to military  service records service) and securing their participation in user research
• Experience identifying assisted digital users and engaging them to ensure the service is designed to enable maximum digital take up
• Proven ability to update user needs and user stories throughout the cycles of iterative product development to feed into prototype development  and influence product direction