IT Support Engineer - AWS Cloud Technologies (x2)

IT Support Engineer - AWS Cloud Technologies (x2)

LOCATION: Gloucestershire
DURATION: 12 Months Contract - option to extend based on personal performance
DAILY RATE: Highly Competitive - dependent on candidate's level of experience
CONDITIONS: Security Cleared environment

*** Candidates that hold DV Clearance is preferred, however SC Cleared and non-cleared candidates, who are eligible to undergo DV clearance, will be considered for this post. Candidates must meet a very strict eligibility criterion to be considered for security vetting and this will be conducted prior to being allowed on the client site. ***

Role Profile

We are very keen to recruit a talented IT Support Engineer who has worked with AWS Cloud Technologies to join our cutting edge team of experts and play a significant part in the delivery of critical IT as part of an organisational transformation.

The role involves supporting the roll out of new applications, and where appropriate creating support and procedural documentation and incident management. You must be able to prioritise and manage many open incidents at a time, ensuring a very high level of customer service and feeding back any recurring issues into the development team.

Candidate Profile & Experience

We are ideally seeking candidates who possess skills and experience in the following areas:

* Incident Management - working continuously on a task until completion (or referral to deep support if appropriate).
* Prioritising and managing many open incidents at one time.
* Be able to talk users through a series of actions, either face to face, over the phone or via email.
* Be able to troubleshoot issues, diagnosing and solving hardware or software issues for MAC & PC
* Support roll out of new applications, and where appropriate create support and procedural documentation.
* Establish a good working relationship with customers and other support teams.
* Ensure a high level of customer service and support provided to internal and external customers.

Skills:

* SFIA v6 Framework Skills
* IT Infrastructure - Level 2 min
* Incident Management - Level 2 min
* Problem Management - Level 3 min
* Application support - Level 3 min

Technical awareness / knowledge of the following:

* Microsoft Windows 10
* Microsoft Office 365
* Microsoft Azure
* Microsoft SharePoint

INTERESTED??? Do you have the talent, skillset and experience that we need???

Then please apply with your most recent copy of your CV, ensuring all dates of current and past work history is correct and up-to-date.

Capita is committed to recruiting a workforce that reflects the diverse communities that our clients serve. We are committed to a policy of equal opportunities and welcome applications from all suitably qualified people, regardless of your gender, age, disability, marital status, race, ethnic origin, sexual orientation or religion.

Capita TRACS is a trading name of Capita Resourcing Ltd. Services offered is those of an Employment Agency and Employment Business. Applicants will be required to register with us.