Service Technical Expert- Separation Management
- Employer
- NATS
- Location
- Fareham
- Salary
- £54000 - £72000 per annum
- Closing date
- 5 Mar 2019
View more
- Clearance Level
- SC
- Sector
- Aerospace, Engineering, Information Technology
- Job Type
- Permanent
Job Details
NATS is the UK's leading air navigation service provider, handling over 2 million flights each year and we would like you to be part of the team. We provide air traffic control services from two control centres and 14 airports in the UK, as well as a wide range of commercial solutions to over 30 countries internationally.
Having employees with a wide range of skills, knowledge, creativity and innovation makes us the industry leaders we are.
We have a fantastic opportunity for an expert Level 3 Resolver to join our growing Flight Data Support team. This role will be our technical lead providing, primarily, Incident and Problem resolution on NATS' UK Air Traffic Management (ATM) Traffic Separation Management application. You will be ensuring that service resilience is maintained throughout the service lifecycle and continual service improvement is applied, specifically for the Traffic Separation Management application. This air traffic application will be used to safely move over 7000 aircraft every day. As Technical Expert you will be responsible for supporting the Service Delivery Manager in delivering and operating a key national critical service supporting UK aviation.
Responsibilities:
Application of domain expert knowledge to assigned/escalated Incidents and Problems, prioritising, diagnosing and resolving them using agreed procedures resulting in restoration of service resilience.
This post is liable for on-call support as part of a 24 hour support roster. There may be a need to provide telephone support or attend out of hours for service restoration, or to deploy service changes.
Background, Qualifications and Skills
UK Air Traffic Management is a safety critical environment, and part of Critical National Infrastructure, you will be required to pass and hold SC level UK Security Clearance.
NATS offers a range of benefits which includes 28 days leave plus statutory leave and a contributory DC pension scheme.
Applications provided on paper or large print
NATS Talent Acquisition Team
4000 Parkway
Whiteley
PO15 7FL
Company
NATS is the UKs leading air navigation service provider, handling over 2 million flights each year and we would like you to be part of the team. We provide air traffic control services from two control centres and 14 airports in the UK, as well as a wide range of commercial solutions to over 30 countries internationally. We are passionate about being an equal opportunities employer. We appreciate and value the diversity of our employees and the inclusive environment we work in. Having employees with a wide range of skills, knowledge, innovation and energy makes us the industry leaders we are.
- Telephone
- 01489 616001
- Location
-
4000 Parkway
Whiteley
Fareham
Hampshire
PO15 7FL
United Kingdom
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