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Service Delivery Engineer- Flight Data

Employer
NATS
Location
Fareham
Salary
£47000 - £63000 per annum
Closing date
5 Mar 2019

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Clearance Level
SC
Sector
Engineering, Information Technology
Job Type
Permanent

Job Details

NATS is the UKs leading air navigation service provider, handling over 2 million flights each year and we would like you to be part of the team. We provide air traffic control services from two control centres and 14 airports in the UK, as well as a wide range of commercial solutions to over 30 countries internationally.
We appreciate and value the diversity of our employees and the inclusive environment we work in. Having employees with a wide range of skills, knowledge and innovation makes us the industry leaders we are.

We have a great opportunity for talented individuals to join our growing team of Flight Data Support Engineers. The main purpose of this job is to provide specialist application expertise for a group of the NATS' IT services that provide our Air Traffic Management service.
Responsibilities Include:

Applying domain knowledge (Flight Data, Traffic Separation, Airspace Capacity, Traffic Synchronisation, Data Visualisation and Air-ground Datalink) to Incidents, prioritising, diagnosing and resolving them using agreed procedures resulting in restoration of service resilience.Accountable for gaining, holding and maintaining the technical capabilities necessary to control and configure these technical applications to enable the restoration of technical services.Responsible for effective application of risk management processes to ensure that service levels are met and residual risks are recorded and communicated.Expected to apply own judgement and expertise to determine the course of action required to resolve complex incidents and problems.Accountable for the analysis of Service Events and Incidents to initiate and undertake Problem Management activities in order to continuously improve service provision.Responsible for ensuring service configuration processes and tools are applied so that service configuration records remain accurate, complete and current. Responsible for the implementation of Service Requests, and for assessment and implementation of Changes.Responsible for engaging with Suppliers when required.

These posts are liable for participation in an on-call roster as part of the 24-hour support organisation. There may be the need to provide telephone support or attend out of hours for service restoration, or to deploy service changes.


Background, Qualifications & Skills

Degree in an Engineering or Information Technology related discipline, or relevant experience.Experience of working within some or all of the following technical aviation domains: Flight Data Management; Traffic Separation; Airspace Capacity Management; Traffic Synchronisation; Data Visualisation, Air-ground Datalink.Ability to work under general direction and within a clear framework of accountability. Has a demonstrable commitment to continuous professional development.Effective oral and written communication and interpersonal skillsAbility to work calmly, systematically and analytically.Ability to analyse complex technical data in a complex operating environment.Ability to interpret and communicate technical information into business language and vice versa.Experience of working in automated and virtualised environments where a software-defined architecture is prevalent.A good knowledge of ITIL Service Lifecycle Management practises.Ability to work in teams, take responsibility, delegate, plan and schedule.

History of application of continuous service improvement processes.
UK Air Traffic Management is a safety critical environment, and part of Critical National Infrastructure, you will be required to pass and hold SC level UK Security Clearance.
NATS offers a range of excellent benefits which includes 28 days leave, statutory leave and a top class contributory DC pension scheme.

Applications can be provided on paper or large print
NATS Talent Acquisition Team
4000 Parkway
Whiteley
PO15 7FL

Company

NATS is the UKs leading air navigation service provider, handling over 2 million flights each year and we would like you to be part of the team.  We provide air traffic control services from two control centres and 14 airports in the UK, as well as a wide range of commercial solutions to over 30 countries internationally.   We are passionate about being an equal opportunities employer. We appreciate and value the diversity of our employees and the inclusive environment we work in.  Having employees with a wide range of skills, knowledge, innovation and energy makes us the industry leaders we are.

 

Company info
Telephone
01489 616001
Location
4000 Parkway
Whiteley
Fareham
Hampshire
PO15 7FL
United Kingdom

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