Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of ??? 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Due to a rapid growth Airbus Defence and Space is looking for a Service Architect who will be responsible for identifying how service resources (people/processes/tools) work together in the most efficient way to meet customer requirements.

You will be expected to work closely with bid manages, engineers, commercial, finance and service managers to ensure that your design complements the needs of the overarching solution and that the service operations department approves the design.

You will be expected to travel on occasions to supplier and customer sites to define requirements, and negotiate clear scopes of work.

You will be expected to work within the ITIL methodology and ensure your designs meet ISO20000 standard.

??? Takes ownership of the Service Management design covering high level architecture, ITIL process and cost models

??? Advise the transition/project manager during integration of the services solution

??? Provide ongoing support for the provision of continuous service improvement plans

??? Understand the Airbus Cyber Portfolio offering.

??? Identify any capability shortfall along with recommendations required to deliver the service.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company???s success, reputation and sustainable growth.

Top 3 tech/experience skills

??? Ideally a degree in a related subject or relevant experience

??? Experience in Service management Design, Transition and Operations

??? ITILv3 Manager/Practitioner

Top 3 soft skills

??? Analytical and methodical in approach to make informed decisions in line with the business needs.

??? Able to communicate and influence internal/external clients to resolve any problems experienced

??? Creative and innovative-to provide novel solutions.

Salary and benefits

??? Excellent competitive salary

??? 25 days holiday plus bank holidays

??? Flexible Working

??? Company Success Sharing scheme

??? Shares options

??? Pension - match contribution based

??? Training and development opportunities

Must have existing UK SC security clearance, or be capable of attaining UK SC clearance

This role is based at Airbus Defence and Space offices, Newport, South Wales, with occasional requirements for business travel within the UK and abroad

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can???t promise to give you exactly what you want, but we do promise not to judge you for asking.

We value the strength that diverse perspectives bring to our business, so if you require any reasonable adjustments to fully participate in the recruitment process please discuss this with the recruiter who contacts you Please apply for this vacancy online at our careers site (www.jobs.airbus.com) with your CV attached.

By submitting your CV or application you are consenting to Airbus Group using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus Group

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.