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Trainer (Applications Support)

Employer
Babcock
Location
Keynsham, Bristol, UK
Salary
Competitive
Closing date
31 Jan 2019

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Clearance Level
SC, None / Undisclosed
Sector
Defence, Engineering
Job Type
Permanent

Job Details

Overall Department Direction
 
Babcock Naval Marine delivers the through life engineering support of the Royal Navy's complex maritime assets ranging from managed inventories of types of equipment up to whole ships and nuclear submarines.
This role sits within Digital Solutions, within the Engineering Services business unit of the Marine sector. Our business is to provide the engineering assurance, information management and business solutions that keep the Royal Navy at sea.
 
Within the training team, you will deliver collaborative solutions for use by the entire UK defence maritime enterprise including the customer and other industry participants.  The products span the solution space from database applications through to big data and analytics.
 
Reporting to the IT Training Manager, the IT Systems Trainer is responsible for preparing and delivering training courses, user documentation and support user acceptance testing with internal and external customers, ensuring a smooth transition from development to in-service of new products and services to the Ministry of Defence and industry partners.
 
 
Main Purpose of Role
 
  • Reporting to the Training Manager and working with the training team to provide high quality training on all applications supported by the business
 
  • Work with Project Managers and developers to understand the requirements of a stakeholder
 
  • Design and write training programmes and training materials
 
  • Deliver training in different forms - 1 to 1, classroom, floor walking also via Lync
 
  • Work with the Service Delivery Team to understand the issues that are reported and use the information to update and adjust training
 
  • Gather feedback and advise on software updates and system changes
 
  • Strive to improve internal and external support
 
  • Conduct structured tests on new and updated systems
 
  • Training Administration - Booking training venues, creating and sending out Joining Instructions, booking delegates onto sites, collating training evaluations
 
  • Record and maintain training within a training database
 
  • Work with stakeholders to help improve training and day to day use of applications
 
  • Represent the business in relevant forums
 
  • Extensive travel to various sites across the UK to deliver training and floor walking support
 
 
Required Knowledge, Skills,   Experience and Competences
 
  • Proven work experience as an IT Trainer, Technical trainer or similar role
 
  • Aptitude for IT and an up-to-date knowledge of common applications and systems
 
  • Experience in designing course materials - Good business and technical authoring skills and able to develop effective training and user documentation
 
  • Familiarity with web-based learning platforms and modern educational techniques
 
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Oracle based products
 
  • Excellent communication and presentation skills with the ability to explain technical terms plainly to groups with a range or learning abilities
 
  • Experience of creating written reports
 
  • Supporting and working with the service desk, and other areas of the business
 
  • High level of understanding of technical issues which may affect the business including, but not limited to, identification of new solutions
 
  • Experience of working with stakeholders/representatives at all levels and demonstrable ability to present and discuss at a senior level
 
  • Experience of working with Defence organisations
 
  • Understanding how people learn and retain knowledge
 
  • A strong business and commercial awareness
 
  • Full UK driving license
 
  • Well-developed interpersonal and facilitation skills
 
  • A high level of organisation
 
  • Confidence in training and presentation delivery
 
  • Self-motivation, with the ability to motivate others
 
  • Ability to work using own initiative and as part of a team
 
 
Qualifications
 
  • Qualifications in teaching desirable
 
  • Significant software training experience
 
 
Security
 
Successful candidates will need to satisfy Ministry of Defence security requirements and may be required to complete a medical assessment.
 
 
Grade
 
This position is within the Engineering Services business unit as a grade 5 which has a salary of £35,460 with DRDL Terms and Conditions.

 
Description of Location
 
This role is based in Keynsham, which is situated between Bristol (5 miles) and Bath (7 miles). The area has good accommodation, schooling and transport links. 
 
Bristol has been named by the Sunday Times as the best city in the UK to live in, thanks to its "great shopping, great scenery and great social scene". Bath in contrast has a cosmopolitan feel, boasting many theatres and stylish restaurants.  Bath is famous for its Georgian architecture, and has been designated a UNESCO World Heritage site. Those seeking the outdoor life are equally well catered for with the Mendip Hills, Brecon Beacons and the Cotswolds all within easy reach.
 
 
Company Information
 
This role is within the Marine Sector of Babcock International Group. The Marine Sector delivers a wide array of complex through-life marine engineering services.
 
Ranging from UK and international naval fleet support, commercial marine, engineering consultancy, weapons handling, equipment support, intelligence, cyber security and training delivered through unique owned and managed infrastructure to defence and civil customers across the globe.
 
Babcock International Group is committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment. 
 
If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know and will respond in a way that best fit your specific needs. 
 
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to two week's special paid leave to help them meet their commitments. To find out more please click here .
 
We recommend that you register for free Babcock job alerts - this means you'll automatically receive an email every time a vacancy is advertised which matches your specified job criteria. To register for job alerts please click here
 
 
Application Information
 
All applications should be made online. If you experience difficulties please visit http://www.babcockinternational.com/careers/faq/

Recruitment correspondence is normally by email so please check your email account and spam folder regularly.
 
Please note that you will not be able to access the vacancy details after the closing date. If you are interested in this role then please keep a copy of the advert and any supporting documents for your records.
 
Babcock International Group is committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment. 
 
If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fit your specific needs

For any further questions please contact the Devonport Recruitment team via Marine.Devonport.Recruitment@babcockinternational.com
 
 
Vacancy Contact Details
 
For more information about the role, please contact Gemma Roberts, 07949499706
 
Babcock is the UK's leading engineering support services organisation employing 35,000 people across the world. Babcock offer a hugely diverse number of career options.
Find out more about Babcock on YouTube

Company

For more than a century, Babcock has been trusted to deliver bespoke, highly-skilled engineering support.

Underpinned by a deep understanding of technology integration, infrastructure management, and specialist training, we help customers around the world to improve the capability, reliability and availability of their most critical assets within the key market sectors of Marine, Land, Aviation, and Nuclear.

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