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2nd Line Support Engineer

Employer
Manpower UK
Location
Newcastle upon Tyne
Salary
£22000 - £25000 per annum
Closing date
24 Jan 2019

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Clearance Level
SC
Sector
Information Technology
Job Type
Permanent

We have an exciting opportunity to recruit a number of 2nd Line Support Engineers to join our Client based in Newcastle.

The successful candidate will be responsible for providing remote support to both internal and external Clients, using AD computer account administration, email account management and VPN account administration. Key Responsibilities:

  • Ensuring all incidents are resolved to agreed SLAs and KPIs
  • Attending technical bridges when required to discuss resolutions to major incidents
  • Driving service improvement where opportunities appear
  • Assisting the Service Desk with overflow calls at peak times

The ideal candidate will have a strong understanding of Windows Operating Systems, Active Directory and Office Suites.

Due to the nature of this role all candidates must have or be able to obtain SC security clearance.

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