Skip to main content

This job has expired

Network Operations - Cisco TAC Engineer - CCNA

Employer
Experis IT
Location
Luton
Salary
£20000 - £28000 per annum + Excellent Bens
Closing date
11 Jan 2019

View more

Clearance Level
None / Undisclosed
Sector
Information Technology
Job Type
Permanent
Send job

Network Operations - Cisco TAC Engineer - Technical Assistance Centre - CCNA

CCNA, CompTIA Networks+, CCENT

1st & 2nd Line Support, Customer Services and Telephone Support, Cisco CCNA, Cisco Networks, Voice Systems, VoIP, Unified Comms, Routing & Switching, Network Security, Secure Datacentre and NOC Environment

£20,000 to £28,000 + 20% Shift Allowance + Extensive Training + Excellent Benefits

Bedfordshire, Buckinghamshire, Hertfordshire

Whether you are a 1st Line Service Desk Analyst, a 1st Line Helpdesk Analyst or a Network Junior, if you are seeking that next step into Network Operations, and you have character, presence, common sense, coupled with an excellent service ethic and customer focus, this client will be ready and willing to offer you a platform for success should you have the personality, attitude, focus and drive to push your career forward.

The client offer a solid and targeted training program for the motivated person. And be aware that he talent gap they need to fill for their TAC is due to expansion and an increasing customer base - This role is not a replacement post.

Celebrating their 26th Birthday this year, the client are an established UK leading-edge IT Solutions and IT Services provider who are seeking a motivated, passionate and professional Cisco TAC Engineer to enhance their premier league Technical Assistance Centre function.

This employer specialise in a number of Technical areas that include IT Infrastructure Solutions and Network Services incorporating industry leaders such as Cisco, NetApp, VMware and Microsoft.

Their services include Network & Unified Communications, IT Security, Disaster Recovery, Unified Collaboration, Cloud Solutions and Data Centre "Solutions as-a-Service".

Encompassing this role you will be required to:

  • Provide telephone support to customers regarding technical queries/faults.
  • Dial into customer units in order to diagnose and rectify problem.
  • To adhere to internal and external SLA's.
  • Prioritize calls in line with maintenance cover and SLA's
  • Alert Team Leader / Supervisor of pending maintenance visits
  • Alert the Team Leader / Supervisor of critical escalations prior to Service failure or SLA breeches.
  • Log faults with vendors and product manufacturers including 3rd parties where appropriate.
  • Be tenacious and follow escalations and calls through to successful conclusion
  • Ensure authorization is given by the customer and/or manager prior to closure.
  • Take responsibility and ownership for completing the daily tasks schedule
  • Flexible to assist with testing equipment as and when required.
  • Take responsibility to maintain appropriate documentation for systems and processes (RAS etc.).
  • To complete journal entries accurately.

    • This is an excellent opportunity to rise above your peers and take your IT career forward within an expanding IT company and dynamic organisation. Apply Now!

    Send job

    Get job alerts

    Create a job alert and receive personalised job recommendations straight to your inbox.

    Create alert