Service Delivery Manager

Public Sector Resourcing is currently seeking a Service Delivery Manager for a 12 month contract on behalf of the Home Office

Location: Croydon

Day rate: £450 to £500

Purpose of the Role:

The Home Office is embarking on the largest IT transformation programmes it has seen in years. As well as the delivery of new, increasingly digital based, services it is moving to a SIAM based operating model. This role is an opportunity for you to join and influence this transformation.

If you have a strong background in IT service management, enjoy working in a fast pace environment, are proactive and adaptable, and would like to influence change in one of the largest government organisations then please send forward your details. The position will involve liaising with senior internal and 3rd party stakeholders involved in some of the most cutting edge skills and topics within information technology for some unique and critical national services. Continue reading to find out further details.

Accountabilities and Responsibilities:

1. Ensure Customer receives the highest level of service from the Service Management Team and Managed Suppliers. 
 

2. Act as the integrator and provide two way communication between customers and the IT Suppliers and represent the user estate on change, incidents etc. 
 

3. Identify, manage and escalate service risks in accordance with HO policy and process. 
 

4. Drive Customer Satisfaction and Service Improvement Initiatives. 
 

5. Display knowledge and ownership of financial reporting in relation to services 

ESSENTIAL skills 

1. strong technology based service management experience. 
 

2. demonstrable Relationship Management experience building and maintaining 
effective relationships. 
 

3. must have established, led and or supported service review regimes with suppliers (internal and external) and business stakeholders, to drive required quality service delivery against agreed service levels and outcomes. 
 

4. sound understanding of technology evidenced by insightful, knowledgeable and effective end to end service management of a range of complex, large and or disaggregated services. 

 

DESIRABLE skills 

1. ITIL qualifications 
 

2. Experience working in a SIAM model 
 

3. Experience working in an Agile project delivery environment 
 

4. Experience supporting the design, agreement and implementation of the relevant Service 
Model standards and processes across a range of suppliers 
 

5. Knowledge of ServiceNow

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now.

“this role is OUT of SCOPE of IR35”